Manager – Retail Operations

Managing disbursement processes for retail asset products including LAP, Micro-LAP, Affordable Housing, Business Loans, Personal Loans, and Emerging Market loans

Maintaining accurate records and ensuring adherence to SOPs

Overseeing post-disbursal processes such as receipt and closure of PDD/OTC/deliverables

Handling customer service desk for walk-in customers and resolving queries

Managing property documents and ensuring knowledge of locally applicable property regulations

Maintaining proper document management including scanning, storage, and retrieval

Collaborating with sales, credit, customer service, and collections teams to ensure smooth branch operations