Base Calling and Relationship Management
- Outcall Customers to approx. 30-40 Customers on daily basis to ensure they are not facing any issues and develop relationships.
- Develop and nurture long term relationships with corporate clients to ensure long-term engagement.
- Coordinate with Region sales and service teams for ensuring smooth resolution for any on ground queries.
- Manage relationships effectively with internal Tata Play cross functional teams for achieving business goals.
- Demonstrate pro-active and high initiative behavior to achieve business integrity goals.
- Provide timely and structured feedback – from / customers/ competition.
- Resolve escalations with agility and ensure high levels of client satisfaction.
Quality Bulks
- Validate bulk deals to ensure Quality Customers are onboarded.
- Highlight any discrepancies in new clients onboarded.
- Connect with Deactive Customers to Recharge/retain.
Product and Process Development
- Collaborate with product teams to tailor offerings for corporate segments!
- Team Up with IT team to ensure product enhancements for Self-care Portal
- Work in tandem with Technology team to come up with solutions for HMS development to ensure increase in acquisition and retention through different product solutions.
- Excel knowledge to make Reports and flash to Management.
Billing and Payments
- Ensure timely billing and Recharge is done for clients who are doing direct billing with company (example – IHCL)
- Timely Revenue Realization for direct billing Clients.
5-6 years of related experience. Post Graduation in Business Management/Administration would be preferred.
