Manager – AR & Collections Operations (Dental RCM)

Location

On-site (India)

Shift Timings

9:30 PM – 6:00 AM IST

(Aligned with North American business hours; shift timing may adjust during daylight savings)

About Accounting Bridge

Accounting Bridge is a specialized finance and accounting services firm supporting North American clients across dental healthcare, professional services, and SMB segments. We work closely with client operations to ensure accurate financial reporting, efficient processes, and strong revenue realization in insurance-driven environments.

Role Overview

We are looking for a Manager – AR & Collections Operations (Dental RCM) to lead a team of 10–15 associates supporting Canada-based dental clinics and dental healthcare clients.

This is not a plug-and-play role.

We are looking for an entrepreneurial, ownership-driven leader who can independently build, manage, and scale operations with minimal supervision.

This role requires someone who can:

• Build and scale teams from the ground up
• Establish workflows, SOPs, and operational controls
• Define KPIs, reporting structures, and performance benchmarks
• Drive process improvements and operational efficiency
• Lead people, processes, and client delivery simultaneously

You will be responsible for end-to-end ownership of:

• Dental AR & Collections
• Insurance Coordination & Claims Follow-up
• Payment/POS Posting
• Denial Management
• Team Performance & Reporting

Prior experience supporting dental clinics, DSOs, or dental billing operations will be highly preferred.

Key Responsibilities

1. Team Building & Leadership

• Hire, onboard, and manage a team of 10–15 associates
• Define team structure, responsibilities, and workflow ownership
• Drive:

Work allocation strategy

Capacity planning

Backup and redundancy planning

• Conduct:

One-on-one sessions

Performance reviews (KPI/KRA driven)

Coaching and mentoring sessions

• Build a culture of accountability, ownership, and high performance

2. Dental AR & Collections Operations

• Own end-to-end Dental AR & Collections lifecycle
• Establish structured follow-up mechanisms for:
• Insurance receivables
• Patient balances
• Outstanding dental claims
• Drive improvements in:

AR aging

Collection rates

Cash flow realization

• Ensure timely closure of ageing buckets and backlog clearance

3. Insurance Coordination & Denial Management

• Manage dental insurance claim workflows, including:

Claim submission and follow-ups

Coordination of Benefits (COB)

Primary and secondary insurance coordination

Predetermination and treatment-related claims

• Lead resolution of:

Denials

Underpayments

Partial payments

• Ensure accurate interpretation of dental EOBs and payer responses
• Drive root-cause analysis and prevention of recurring denials

4. Payment Posting & Financial Accuracy Oversight

• Establish controls for accurate posting of:

Insurance payments

Patient payments

• Define guidelines for:

Adjustments and write-offs

Reconciliation processes

• Ensure audit readiness and data accuracy at all times

5. KPI Definition, Reporting & Performance Management

• Design and implement KPIs from scratch, including:

Productivity and utilization

Quality and accuracy

AR days and collection efficiency

Denial and recovery rates

Insurance ageing metrics

• Build and standardize:

Daily/weekly/monthly dashboards and reports

• Monitor team performance and take corrective actions proactively
• Drive accountability through data-backed decision-making

6. Client Management & Escalation Handling

• Act as the primary point of contact for client stakeholders
• Establish reporting cadence and operational review mechanisms
• Handle escalations independently and drive resolution
• Provide recommendations to improve collections and operational efficiency

7. Process Setup, SOPs & Workflow Design

• Build processes from the ground up, including:

SOPs

Checklists

Workflow maps

Reporting structures

• Ensure compliance with internal and client-specific requirements
• Identify operational gaps and implement process improvements
• Ensure uninterrupted workflow and backlog control

8. Quality Control & Operational Excellence

• Establish QA frameworks and audit mechanisms
• Conduct regular quality reviews and feedback sessions
• Lead performance and quality review meetings
• Drive continuous improvement initiatives across operations

9. Automation & Scaling

• Identify opportunities for:

Process automation

Workflow optimization

Reporting improvements

• Collaborate with internal teams for implementation
• Build scalable systems to support future growth

Required Experience & Skills

Must-Have Qualifications

• 8–10+ years of experience in Dental RCM / Dental AR & Collections
• Minimum 3+ years of team management experience handling 10+ members
• Strong expertise in:

Dental AR & Collections

Dental insurance coordination and claims lifecycle

Denial management and EOB interpretation

Insurance follow-up and collections workflows

• Experience with:

Canada or North American dental insurance workflows

Insurance portals and dental billing systems

Payment/POS posting systems

• Proven experience in:

Building or scaling teams/processes from scratch

KPI definition and performance management

SLA and productivity management

• Strong communication, leadership, and stakeholder management skills

Preferred Qualifications

• Experience supporting dental clinics, DSOs, or multi-location dental practices
• Exposure to dental PMS/software such as:

Dentrix

Cleardent

• Experience in process transitions or new client onboarding
• Strong reporting and analytical skills (Excel, dashboards, operational reporting)
• Familiarity with dental coding and insurance billing workflows

Key Success Metrics

• Reduction in AR ageing and improvement in collections performance
• Lower denial rates and faster claim resolution
• Improved insurance realization rates for dental procedures
• High posting accuracy with minimal rework
• Strong team productivity and retention
• Effective KPI tracking and reporting systems
• High client satisfaction and minimal escalations

Why Join Accounting Bridge

• Opportunity to build and scale a high-impact Dental RCM function
• High ownership and decision-making authority
• Direct exposure to Canada-based dental healthcare clients
• Opportunity to create processes, teams, and operational frameworks from the ground up
• Fast-track growth into senior leadership roles

Final Note

This role is ideal for someone who:

• Thinks like an owner, not just an employee
• Can independently build, lead, and scale operations
• Is proactive, experimental, and solution-oriented
• Can manage people, processes, performance, and client expectations simultaneously