- Lead and oversee pan-India engineering services and post-sales support operations
- Manage and mentor regional teams to ensure service excellence and uptime of devices
- Ensure timely execution of Planned Preventive Maintenance (PPM) and breakdown support
- Monitor device performance, handle escalations, and drive customer satisfaction
- Drive service revenue through AMC/CMC contracts and spare parts management
- Coordinate with cross-functional teams (product, application support, sales) for issue resolution and business growth
- Develop and deliver technical training programs for field service teams and end users
- Maintain documentation standards and ensure compliance with quality and operational processes
A Successful Manager Engineering Services Should Have
- Proven experience in managing large field service teams across regions
- Strong technical expertise in device servicing, troubleshooting, and maintenance
- Strategic, result-driven leader with experience in driving service operations and revenue growth
- Experience in medical devices industry
A fast-growing diagnostics and healthcare technology company, the organization specializes in innovative molecular diagnostic solutions with a strong presence across India. With a large installed base of devices and expanding footprint, it is focused on delivering high-quality, reliable, and scalable post-sales service support to both public and private healthcare sectors.
- Opportunity to lead a high-impact, pan-India service function
- Work with a rapidly growing organization in the healthcare technology space
- Drive both operational excellence and service growth through service strategy
- Strong visibility with senior leadership and opportunity for career advancement
If you are looking to advance your career as a Manager Engineering Services in the healthcare industry, this role in South Goa offers a rewarding opportunity. Apply now to join a leading organisation making strides in health solutions.
This role leads engineering services and post-sales support operations across India, managing a large field team to ensure uptime, service quality, and customer satisfaction. It combines technical expertise with strategic leadership to drive service revenue, optimize performance, and scale operations across 10,000+ deployed devices.
