Main Purpose:
This role not only ensures governance and compliance but also transforms data and standards into insights that improve IT performance, maturity, and business value delivery. As part of the oCIO, it enables IT leadership to make informed, data-driven decisions that balance risk, efficiency, and innovation.
The Lead – IT Governance & Process Performance drives operational governance, quality, and performance excellence across Orbia IT. Beyond defining standards, the role transforms governance data into insights that improve service reliability, risk posture, and business value.
Acting as a key enabler within the Office of the CIO, this role connects policy, compliance, and KPI frameworks with financial, portfolio, and vendor performance, ensuring IT operates with transparency, consistency, and measurable impact.
The Manager – IT Governance & Process Performance supports the effective execution of IT governance, process quality, and performance management across Orbia IT. The role focuses on implementing governance frameworks, maintaining standards, and translating operational data into insights that enhance IT performance, reliability, and compliance.
As part of the Office of the CIO, this role enables informed decision‑making by ensuring that policies, processes, KPIs, and compliance activities are consistently applied, measured, and reported. The role works closely with IT domain teams to embed governance practices that balance risk, efficiency, and business value.
Key Responsibilities
Policy, Process, and Procedure Management
- Coordinates and harmonizes IT-wide policies, processes, and SOPs, ensuring consistency, compliance, and alignment with the IT strategy. Provides expert input and guidance to process owners.
- Ensures compliance, consistency, and operational efficiency across IT domains.
- Integrates policy frameworks with portfolio, financial, and vendor management processes to provide a single view of IT governance maturity.
IT Quality, Compliance & Standards Management
- Maintains and monitors IT's adherence to internal standards, external regulations, and quality benchmarks.[PO1]
- Supports audit readiness, process improvement, and continuous quality assurance.
- Partners with risk and compliance functions to ensure end-to-end audit traceability and control effectiveness.
KPI and Performance Management
- Defines, tracks, and reports on key performance indicators in conjunction with and across IT functions.
- Enables transparency and data-driven decision-making by IT and business leadership.
- Develops and maintains dashboards and analytics that monitor trends, benchmark performance, and identify improvement opportunities.
- Conducts root-cause and trend analysis to recommend actions that improve IT performance and reduce risk.
- Facilitates the IT Governance & Performance Review cadence (monthly/quarterly reviews) with domain leaders to track outcomes and escalate risks.
Continuous Improvement & Maturity
- Drives maturity assessments across IT processes, using frameworks such as ITIL Maturity or COBIT Capability Levels.
- Collaborates with service delivery, architecture, and transformation leads to embed process improvements.
- Recommends and monitors improvement initiatives based on KPI and audit findings.
EDUCATION, EXPERIENCE, LANGUAGE, & PHYSICAL REQUIREMENTS
- Bachelor's degree in Information Technology, Computer Science, or related field.
- ITIL 4 Foundation or higher
- COBIT, ISO/IEC 20000, or similar IT governance/compliance certifications
- Exposure to COBIT, ISO/IEC 20000, or similar governance frameworks is an advantage.
Experience:
- Minimum 10+ years of experience in IT governance, policy, compliance, or performance management.
- 6–8 years of experience in IT governance, process management, compliance, or performance reporting.
- Demonstrated experience in defining and maintaining IT policies, SOPs, and compliance frameworks in global organizations.
- Proven experience developing and managing governance frameworks, KPI models, and performance dashboards.
- Audit and compliance experience, including readiness for internal/external reviews.
- Experience with ITSM and reporting tools (e.g., ServiceNow, Power BI, or similar).
- Analytical and conceptual thinking skills, able to translate data into actionable insights.
- Excellent communication and stakeholder management across technical and business teams.
- Experience working in a global, matrixed organization with multiple domains and vendors.
- Hands‑on experience maintaining IT policies, SOPs, and governance documentation.
- Experience supporting KPI frameworks, dashboards, and performance reporting.
- Exposure to audit and compliance activities in an IT environment.
- Experience with ITSM and reporting tools (e.g., ServiceNow, Power BI, or similar).
- Strong analytical, documentation, and coordination skills.
- Experience working in a global or matrixed IT organization.
