Manager, IT Engineering - Infrastructure

ANSR is hiring for one of its clients.

About American Airlines:

To Care for People on Life's Journey®. Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries.

American Airlines is transforming the way it delivers technology to its customers and team members worldwide.

American's Tech Hub in Hyderabad, India, is our latest technology office location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American's customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new team in Hyderabad, India enables better support of our 24/7 operation and positions American to deliver industry-leading technology solutions that create a world-class customer experience.

About Tech Hub in India :

American's Tech Hub in Hyderabad, India, is our newest location and home to team members who drive technical innovation and engineer unrivaled digital products to best serve American's customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new location in Hyderabad, India, positions American to deliver industry-leading technology solutions that create a world-class customer experience.

We are excited to announce an opening for Manager, IT Engineering at American Airlines. Please find below the details of the role and its responsibilities.

Skills Required:

Integration, Configuration Management, Terraform, IAC, Infrastructure as Code

Experience Range:

9 - 14 years

Position Title: Engineering Manager, IT

Role Summary:

Roles & responsibilities:

Exhibits strong business and leadership skills, deep technology perspective to guide solutions, and strong communication skills to coordinate with Engineers to ensure they understand business needs and objectives, as well as technical requirements of products

• Collaborates with Business and IT leadership to execute and communicate organization's technical vision, mission, and work priorities, and drives progress towards roadmaps and ensures efficient technical product management and effective communication with stakeholders
• Creates environment for delivery teams to be self-governing organizations who are accountable for their own performance and delivery commitments and measured accordingly
• Removes roadblocks, cultivates relationships, and effectively communicates across IT and at various levels of leadership
• Removes squad impediments and emphasizes cross-functional collaboration between roles
• Provide input on technology decisions, people management, and product features across all stages of product lifecycle
• Establish open lines of communication between engineering squads and IT leadership, and support clear adherence to business requirements
• Facilitate and monitor clear Engineer check-ins, sprint deliverables, and open communication toward squads and stakeholders
• Drives forward increased technical upskilling across organization with education, programs, and metrics
• Manage Engineer staffing strategy to ensure alignment to Scrum and Agile principles and work closely with Scrum Lead
• Promote use of industry leading technology trends and continuously assess AA IT needs and areas for improvement
• Manages and leads adoption and migration of new and emerging technologies
• Leads, develops, and mentors a high performing engineering team of individuals with a diverse range of technical skills and experiences
• Exhibits a desire for continuous learning and sharing of new knowledge within the organization
• Responsible for the hiring and managing of squad members, including staffing and performance reviews as well
• Responsible for budget management and forecasting
• Manages production issues and off-hours support, communication, and coordination, as needed
• Works extended hours occasionally, based on the needs of the project and the operation

Experience Required:

Minimum Qualifications- Education & Prior Job Experience:

• Bachelor's degree in technology, Computer Science, Information Systems, or related technical discipline, or equivalent experience/training
• 5 years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies
• 3 years of experience leading product teams Preferred Qualifications- Education & Prior Job Experience
• Airline industry experience, including engineering / business processes and supporting technology Skills, Licenses & Certifications

Skills Required:

• Tech management.
• Proven track record in leading Engineering initiatives that generate substantial value; well organized, able to multi-task, able to prioritize with minimal direction
• Strong technical leadership, and extensive experience in Agile methodology-style leadership environment
• Excellent communication skills to present to executive management often and emphasize the important intersection of business and technology
• Proven ability to handle multiple products/work streams and demands efficiently
• Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
• Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environment
• Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon

Additional Skills Required:

• While the manager may not need to be hands-on with every tool or technology, they should have a solid understanding of the following areas to provide strategic guidance and effectively manage the team

Operating Systems:

• Linux & Windows Administration: Good understanding of the operating systems and basic knowledge in administering both environments.
• Virtual Machine Management: Skilled in deploying, configuring, and managing virtual machines in both operating systems.

Configuration Management:

• Automation Tools: Familiar with Puppet and Ansible for automating configurations, ensuring system compliance, and managing infrastructure as code.
• Policy Compliance: Expertise in ensuring that system configurations align with security and organizational policies. Must be very familiar with certificate management.
• Background in Integration Technologies
• Strong background in SOAP/REST services.
• Good general knowledge of the following technologies
• IBM DataPower Administration and Configuration
• IBM MQ Administration and Configuration
• Apigee or other API Management tooling
• Additional technologies that are a plus
• Federated GraphQL solutions
• Distributed Caching solutions