Manager - Investor Services

Investor Onboarding and Due Diligence

• Oversee end-to-end investor onboarding, including subscription document review, side letter tracking, and entry of investor data into the fund administration platform.
• Review AML/KYC and Customer Identification Program files for completeness and escalate exceptions to compliance, including politically exposed person and sanctions screening results.
• Confirm accredited investor, qualified purchaser, and qualified client status is documented in line with each fund's offering terms.
• Coordinate FATCA and Common Reporting Standard (CRS) self-certification collection and maintain supporting tax documentation such as Forms W-8 and W-9.
• Maintain the investor register and legal entity data so that ownership, commitments, and contact records stay accurate across systems.

Capital Activity and Transaction Processing

• Prepare, review, and release capital call and distribution notices.
• Track funding status, follow up on late contributions, and support the default and remedy process when a limited partner fails to fund.
• Review subscriptions, redemptions, transfers, rebalances, and equalization calculations for open-ended and closed-ended structures.
• Verify bank instructions through callback and other fraud prevention controls before any payment is released.
• Reconcile investor-level capital account balances against fund accounting records and resolve differences before reporting deadlines.

Investor Reporting and Communications

• Administer the investor portal: user provisioning, document posting, entitlement review, and access certification.
• Perform AMLCO, FATCA/CRS and other periodic reporting.
• Respond to limited partner inquiries and due diligence questionnaires within agreed service levels, and coordinate responses with the client where judgment is required.
• Support the annual Schedule K-1 and K-3 distribution process in coordination with the tax team.

Client Service and Relationship Management

• Serve as the primary investor services contact for an assigned group of fund clients and their investor relations teams.
• Assist leadership and clients on onboarding of new funds and new clients, including data migration, review of governing documents, and design of the service delivery model.
• Track service level agreement performance, prepare service review materials, and present results in client meetings.
• Identify recurring pain points and propose changes that reduce turnaround time or manual effort.

Team Leadership and Development

• Assist the leadership in workload allocation, capacity planning, and coverage across reporting and capital activity peaks.
• Support the leadership in team members career development and training plans.

Controls, Technology, and Process Improvement

• Maintain documented procedures and confirm that four-eyes review, segregation of duties, and approval controls operate as designed.
• Support SOC 1 examinations, internal audits, and client due diligence reviews by preparing evidence and responding to testing requests.
• Identify manual steps suitable for automation and work with technology colleagues on requirements, testing, and rollout.
• Escalate control breakdowns, errors, and near misses promptly, and track remediation to closure.