Manager - Insurance Business

Location Name: Pune Corporate Office - HO

Job Purpose

This position is open with Bajaj Finance ltd.

Duties And Responsibilities

Duties and Responsibilities:

1- Collections

•  Drive desired efficiency on Collection / persistency to support vertical's P&L
•  Engage with both TB & Field teams to drive collections calling & visits ( On Roll & Off Roll )
•  Create easy dashboards to sensitize teams on collections waterfall, through constant dashboards everyday
•  Ensure team guidance for driving DRR and Shortfall coverages
•  Customer services – Ensure real time customer query/escalation closure with effective coordination with all stakeholder (Ops/IT/Analytics/ Partner Etc)
•  Daily Con-call with teams across the country (Both TB & Field)
•  Guide team in data analysis of high/ avg / low performers, engage with managers & Individual Contributors to drive on expectations and drop coverages
•  Analyse trend of bounce and suggest & Drive betterment on Bounce/Cancellations trend
•  Generate ideas and provide suggestions for improving Collections effectiveness and efficiency
•  Capability build, APP, System ETC – for effective collections activities
•  Team Manager - manage a team of off roll & on roll staff
•  Subject matter expert in insurance product & Collections process
•  Work in synergies with business planning on change management (product process changes etc.), top line/bottom line, cancellation & collection control
•  Cancellations Control – Ensure onus on cancellations minimization
•  Ensure optimum efficiency on Penal income
  
  

Required Qualifications And Experience


Required Qualifications and Experience

:

•  Education qualification: MBA Marketing & Sales
•  Should have 5-6 years+ of prior experience in relevant roles, preferably in financial services
•  Must possess good Insurance Product, analytical skills, communication and interpersonal skills
•  Should be able to understand and identify patterns for projections on CE%
•  Should be able to apply business sense on tele Sales & Insurance Field verticals
•  Be familiar with Insurance products (Group / Retail Products)