Experience:
- 16–18 years of progressive IT experience.
- Proven experience leading teams focused on End User Computing, Collaboration, and/or Identity technologies.
- Experience operating in a global onshore/offshore delivery model.
- Strong background in enterprise service management and technology operations.
Required Skills:
Global Experience & Identity (GXI) Domain Expertise
- Deep expertise across End User Computing / Desktop, Collaboration, and Identity & Access Management technologies in large, complex enterprise environments.
- Strong understanding of digital workplace platforms, including endpoint management, collaboration productivity ecosystems, identity lifecycle management, authentication, and access controls.
- Experience executing standardized global GXI architectures and roadmaps within a regional or site‑based delivery model.
Technology Operations & Service Delivery
- Proven ability to lead enterprise‑scale GXI service delivery in a global, 24x7 operating environment.
- Strong command of IT service management practices, including incident, problem, change, request, and release management.
- Demonstrated success improving service stability, performance, and user experience through disciplined operational execution and continuous improvement.
- Experience overseeing complex deployments, upgrades, and lifecycle activities across desktop, collaboration, and identity platforms.
People & Talent Leadership
- Extensive experience leading multi‑disciplinary GXI teams spanning desktop, collaboration, and identity technologies.
- Proven success managing and scaling offshore or hybrid delivery teams, with clear accountability for performance and outcomes.
- Strong people leadership capabilities, including coaching, performance management, career development, and succession planning.
- Ability to build an inclusive, high‑engagement culture focused on accountability, quality, and operational excellence.
Stakeholder Partnership & Collaboration
- Strong ability to partner with global GXI leadership, Infrastructure, Security, and Application teams to execute enterprise standards and priorities.
- Effective communicator who can translate delivery performance and operational risks into clear, actionable insights for leadership.
- Comfortable representing Hyderabad GXI delivery in operational reviews, governance forums, and cross‑functional discussions.
Execution & Leadership Mindset
- Execution‑focused leader with a demonstrated ability to operationalize strategy, manage delivery risk, and resolve complex issues.
- Strong problem‑solving skills, with the ability to navigate ambiguity and drive outcomes in a matrixed environment.
- Continuous learner who stays current with trends and best practices in digital workplace, collaboration, and identity technologies.
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
