Manager II Project Management

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact

The Senior Manager will support the Director in executing PMO standards, governance, and delivery for the Oracle Cloud transformation for GSM. This role focuses on day-to-day program execution, coordination across stakeholders, risk, and issue management, and ensuring deliverables are completed on time and in line with agreed standards.

Key Responsibilities:

• Support the implementation and adherence to PMO standards and governance frameworks for the Oracle Cloud transition.
• Execute the GSM communication strategy and support budget tracking, risk identification, and issue management in collaboration with the Director and central PMO.
• Track progress against milestones, manage assigned risks and issues, and prepare status updates, dashboards, and reports for leadership review.
• Represent GSM in program working sessions, steering forums, and execution team meetings as delegated by the Director.
• Manage assigned workstreams across the end-to-end program lifecycle, including process redesign activities, policy alignment, documentation, and stakeholder impact assessment.
• Ensure deliverables are completed as per the project plan and escalate risks, dependencies, and delays in a timely manner.
• Partner with Finance, GSM Capabilities, Technology, System Integrators (SI), and the central PMO to support integration activities and successful delivery.
• Facilitate effective communication and coordination across cross-functional teams to support decision-making and issue resolution.
• Support organizational change initiatives, including execution of communication plans and training activities for ERP adoption.
• Provide guidance and oversight to Analysts, ensuring quality, timeliness, and consistency of outputs.

Qualification, Experience and Critical Skills:

• Bachelor's degree in business, Finance, Technology, or a related field PMP, Agile, or equivalent project management certification preferred.
• 5-7 years of experience in project management, program delivery, or PMO roles, preferably supporting enterprise or multi-workstream initiatives.
• Strong working knowledge of project management methodologies, tools, and reporting platforms (e.g., MS Project, Power BI, JIRA, Smartsheet).
• Experience coordinating cross-functional stakeholders and supporting process improvement or transformation initiatives.
• Strong communication, stakeholder engagement, and problem-solving skills, with the ability to present clear and concise updates to leadership.
• Proven ability to manage multiple priorities under tight timelines with a structured and execution-focused approach.
• Agile mindset with the ability to adapt plans and priorities based on evolving program needs.
• Demonstrated people-management or team-coordination experience, with the ability to guide and mentor analysts or junior team members.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.