Manager II - Program Management (Last Mile)

Manager II – Program Management (Last Mile)

No lengthy intro here, let's get straight to the details, Zepto speed.

What will you do

● Drive high-impact programs and strategic initiatives to improve Rider Hiring, Rider Supply, Rider Reliability, and overall Last Mile performance.

● Work closely with Rider Sourcing, Operations, Supply, Product, Finance, Growth, and other cross-functional teams to identify opportunities and drive end-to-end execution.

● Build and maintain dashboards, reports, trackers, and KPI scorecards to monitor Rider Supply, Hiring Funnel, Rider Reliability, Productivity, Cost, and operational performance.

● Analyze rider supply and demand trends to identify gaps and develop actionable plans to ensure optimal rider availability across markets.

● Track and analyze key cost metrics and identify opportunities to improve cost efficiency and operational productivity.

● Conduct deep dives into operational issues and use data to identify root causes, gaps, and opportunities for improvement.

● Drive structured problem-solving initiatives and implement scalable solutions to improve Last Mile performance.

● Design and drive process improvement, automation, and operational excellence initiatives to reduce manual effort and improve execution efficiency.

● Partner with relevant teams to develop, evaluate, and optimize rider incentive programs and interventions based on business requirements and performance data.

● Monitor the effectiveness of key initiatives and continuously track business impact against defined KPIs.

● Lead pilots and new initiatives, evaluate results, and scale successful solutions across cities and markets.

● Create strong review and governance mechanisms to track program progress, key risks, dependencies, and action items.

● Present structured, data-backed insights and recommendations to senior leadership and drive alignment on key business decisions.

● Develop scalable SOPs, frameworks, and playbooks to ensure consistent implementation across the Last Mile network.

Are you who we are searching for

● 5–8 years of experience in Program Management, Business Operations, Strategy, Operations Excellence, Supply Management, Last Mile Operations, or Consulting.

● Strong experience in working with data to solve complex business and operational problems.

● Experience in Quick Commerce, E-commerce, Logistics, Mobility, Marketplace, Food Delivery, or Last Mile businesses is preferred.

● Strong understanding of Rider Supply, Rider Hiring, Workforce Planning, Last Mile Operations, or Marketplace Dynamics.

● Strong analytical skills with advanced proficiency in Excel / Google Sheets, including data analysis, Pivot Tables, Lookups, and reporting.

● Experience in building and maintaining dashboards, KPI scorecards, and business performance trackers.

● Strong understanding of operational and business metrics related to Rider Supply, Reliability, Productivity, Utilization, and Cost Efficiency.

● Ability to conduct deep dives, identify root causes, and translate complex data into actionable business recommendations.

● Experience in SQL and dashboarding tools such as Tableau, Power BI, or Looker will be a strong advantage.

● Strong stakeholder management skills with the ability to work effectively across Product, Finance, Growth, Supply, and Operations teams.

● Experience in driving process improvement, automation, or incentive-related programs is preferred.

● Excellent communication and presentation skills, with the ability to communicate complex data and insights to senior stakeholders.

● Strong ownership and execution mindset, with the ability to manage multiple initiatives in a fast-paced and high-growth environment.

Sounds like we're talking about you Please add your application to our cart!

Why Zepto should be your next career move

This isn't just a job; it's a chance to be part of a once-in-a-generation story that will shape the future of the Indian startup ecosystem. If you're ready to go all in, execute like never before, and create impact on a massive scale, there's no better place to do it than Zepto.