Manager - IAM Operations

Manager - Identity & Access Management (IAM) Operations

Role Summary

The IAM Operations Manager owns the day‑to‑day reliability, security, and compliance of enterprise identity services. This role is accountable for Joiner-Mover-Leaver (JML) execution, access governance, privileged access operations, and identity incident response, while continuously driving automation, standardization, and operational excellence. This is a hands‑on leadership role for a leader who thinks like an engineer, operates with production‑grade rigor, and translates Zero Trust strategy into repeatable, executable operations.

Key Responsibilities

Operational Ownership

• End‑to‑end ownership of IAM production services including identity lifecycle, access provisioning, MFA, and privileged access.
• Ensure automated, SLA‑driven JML processes, including immediate de‑provisioning and access changes.
• Act as Tier‑3 escalation owner for complex identity issues impacting business or clinical operations.

Engineering & Automation

• Identify and eliminate manual IAM processes using PowerShell, Python, APIs, and workflow automation.
• Drive runbooks, monitoring, alerting, and metrics to improve reliability, MTTR, and analyst efficiency.
• Partner with engineering teams to improve resilience, integrations, and scalability of IAM platforms.

Security, Risk & Compliance

• Own access reviews, certifications, and Segregation of Duties (SoD) to meet SOX, HIPAA, GDPR, and audit requirements.
• Serve as Identity Incident Coordinator during security incidents, partnering with SOC, Legal, HR, and Compliance.
• Lead root‑cause analysis and implement preventive, engineering‑led controls.

People & Stakeholder Leadership

• Lead Tier‑1 to Tier‑3 IAM operations teams with clear career paths and skill progression.
• Upskill teams in automation, cloud IAM, and security operations.
• Translate technical IAM risks into clear, executive‑level insights for non‑technical stakeholders.

Required Qualifications

• 12+ years in Cybersecurity or Identity domains, with 3+ years leading IAM operations.
• Hands‑on expertise with Azure AD (Entra ID) and at least one of:
• SailPoint
• CyberArk
• Proven experience running enterprise IAM in cloud/hybrid environments.
• Strong engineering mindset with demonstrated automation using PowerShell, Python, and APIs.
• Experience coordinating identity-related security incidents across multiple stakeholders.
• Ability to translate Zero Trust vision into quarterly, operationally executable outcomes.

What Success Looks Like

• Highly reliable IAM services with automation-first operations
• Reduced manual effort, faster access turnaround, and fewer identity incidents
• Audit‑ready controls with minimal findings
• A scalable IAM operations team enabled by engineering discipline