- Posted 17 hours ago
- Be among the first 10 applicants
Job Description
Job Title:
Manager I, WFM Real Time ManagementJob Description
ROLE: 8A, Manager I, WFM Real Time Management
DESIGNATION :Manager I, WFM Real Time Management
LOCATION : Bangalore, India
YEARS OF EXPERIENCE : 4-5 Years
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role And Key Responsibilities
- Build and lead a team of contracted business analysts, providing leadership, direction, and guidance.
- Act as the Bangalore site ambassador for the Customer Success Modern Operations organization
- Develop data-driven insights to drive Expert Network capacity decisions and improve business outcomes.
- Technical understanding of upstream workforce management (WFM) value chain to own the comprehensive handoff and explanation of the capacity waterfall
- Collaborate with product management and development teams to contribute to an AI Powered E2E WFM Platform
- Manage operational effectiveness of data mining, statistical analysis, and predictive modeling programming activities.
- Partner with cross-functional teams to initiate, lead, or contribute to large-scale/complex strategic projects.
- Act as a thought partner to senior leaders to prioritize/scope projects, provide recommendations, and evangelize data-driven business decisions in support of strategic goals.
- Optimize Expert occupancy to match premium customer service with optimal internal productivity and cost management.
- Partner closely with all Expert Network teams to make critical decisions about where we invest our efforts, understanding the impact of our business, defining key success metrics, and core segmentations.
- Influence team's roadmap by sharing findings with the rest of the company, and driving and verifying change in our Expert Network outcomes.
Qualifications
- Innovative and disruptive technology leader solving long term strategic outcomes
- Proven ability to apply scientific methods to solve real-world problems
- Strong business and product sense: delight in shaping vague questions into well-defined analyses and success metrics that drive business decisions
- Excellent communication skills: able to lead initiatives across multiple work streams and communicate findings with leadership teams
- Knowledge to translate quantitative findings into actionable insights and influence business decisions
- Ability to draw on experience to identify where data can have the most impact and clearly communicate findings and recommendations to partner teams
- Ability to turn ambiguous questions and problems into clear deliverables and insights
- Experience in querying and manipulating large data sets
- Ability to make trade offs between speed and accuracy wisely
- Strong background in statistical analysis, programming, and experimentation
Education: Graduation
Disclaimer:-
Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authoritie
Location:
IND Bangalore - Ecospace Bus ParkLanguage Requirements:
Time Type:
Full timeMore Info
Key Skills
AI Powered E2E WFM Platform
querying and manipulating large data sets
About Company
Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
