Major Responsibilities
SAP SuccessFactors Implementation & Management
- Lead end-to-end implementation and configuration of SAP SuccessFactors modules (EC, PMGM, LMS, RCM, ONB, etc.).
- Collaborate with internal HR teams, IT, and external partners to ensure successful deployment and adoption.
- Manage project timelines, deliverables, testing, change management, and training during implementation phases.
- Act as the primary liaison between HR and SAP SuccessFactors consultants/vendors.
HR Analytics & Reporting o Generate and analyze HR metrics and dashboards using SAP SuccessFactors for workforce planning and strategic decision making.
HR Data Management & Governance o Ensure accuracy, consistency, and security of HR data across systems. o Develop and enforce data quality standards, audits, and validation processes. o Manage employee lifecycle data changes (e.g., onboarding, transfers, exits). o Support statutory reporting, audits, and compliance with internal and external requirements.
Stakeholder Collaboration o Collaborate with internal and external stakeholders to ensure alignment on HR technology initiatives.
Training & Change Management o Design and deliver training for HR and functional users. o Drive user adoption and continuous learning for SAP SuccessFactors platform.
Compliance & Documentation o Ensure HR data privacy, security, and compliance with relevant labor laws and internal policies.
o Maintain documentation of workflows, customizations, and configurations
Skills & Knowledge
KPI'S:
- On-Time Project Delivery – 100% milestones delivered as per approved timeline.
- Design & Configuration Quality – UAT defect rate below 2%
- Data Migration Accuracy –100% master data accuracy with 100% mandatory field completeness before go-live.
- Integration Stability – Successful integration with payroll and side car systems; interface error rate 0% post go-live.
- Zero Critical Go-Live Issues – No high-severity production defects during first 30 days of stabilization.
- Training & Change Readiness – 100% target users trained before go-live.
WORK EXPERIENCE & EDUCATION QUALIFICATIONS: 6+ Years of experience with Master's degree in HR, Business Administration, Information Systems, or related field. SAP SuccessFactors certification in one or more modules (e.g., Employee Central, Performance & Goals, Learning) is strongly preferred. PMP or other project management certification is a plus.
Knowledge(Technical / Functional)
- End-to-End HR Processes: Strong understanding of employee lifecycle processes including hiring, onboarding, performance management, learning, compensation & Offboarding etc.
- HRIS Transformation – Familiarity with digital transformation in HR, including process standardization, automation, and self-service adoption.
- HR Compliance and Data Privacy – Understanding of regulations such as GDPR or local labor laws affecting HR data handling and system design.
- Reporting and Analytics in SuccessFactors – Familiarity with standard and custom reports, dashboards, and insights to support HR decision-making.
- Vendor and Partner Governance – Experience in managing third-party implementation partners, including SLAs, delivery reviews, and escalations.
Skills
- Project Management: Ability to manage end-to-end SuccessFactors implementation project.
- Stakeholder Management: Excellent communication and collaboration skills to work with internal teams and external partners.
- Technical Skills: Hands-on with SuccessFactors configuration and system testing (UAT).
- Data Management: Experience with data migration, and validation.
- Training & Support: Conduct or coordinate end-user training and post-go-live support.
- Documentation: Create and maintain clear, detailed project and system documentation.
- Vendor Management: Coordinate and manage relationships with implementation partners and vendors.
