Key Deliverables for the Role
1. Financial Outcomes
a. Resourcing: Strategic Talent Acquisition & Insourcing
- Support hiring for the Integrated Hiring function.
- Drive large-scale external hiring and structured insourcing to build a future-ready workforce for the Global Capability Centre (GCC).
- Partner with Talent Acquisition (TA) and Talent Management (TM) to ensure optimized hiring turnaround times (TAT) and seamless onboarding of niche skill sets critical for GCC operations.
- Champion creation of a robust talent pipeline through proactive sourcing, market intelligence, and capability mapping aligned to global standards.
b. Performance Evaluation Framework
- Support overall performance management for the unit.
- Design and implement performance-based evaluation metrics for off-roll employees to enable transparent and timely conversion to on-roll status.
- Leverage this framework to enable rewards and recognition effectively.
- Establish governance around conversion criteria (productivity, quality, compliance, cultural alignment) supported by digital dashboards for real-time tracking.
c. Digital Enablement & Analytics
- Leverage HR technology platforms for data-driven decision-making on hiring, conversion, and workforce optimization.
- Embed analytics to monitor KPIs such as hiring efficiency, conversion success rates, and diversity representation.
2. Customer Service
- Lead workforce engagement strategies to foster a high-performance culture across diverse business teams.
- Drive structured engagement interventions to capture organizational pulse and translate feedback into actionable plans.
- Maintain consistent touchpoints through one-on-one and group interactions to surface issues and co-create solutions.
- Manage complex employee relations, including disciplinary matters and grievance redressal, with empathy and rigor.
- Design and implement organizational change initiatives and restructures with minimal disruption.
- Champion Diversity, Equity & Inclusion (DEI) through targeted programs and inclusive practices.
- Expand engagement scope to include cross-functional teams for better collaboration.
- Engage senior stakeholders with accountability and strategic insight, focusing on leadership development and succession planning.
- Tailor engagement approaches for multiple entities (e.g., Capital Foods, Soulfull) while maintaining consistency in enterprise-wide practices.
3. Internal Processes
a. Build a High-Energy GCC Culture
- Lead engagement strategies to create a vibrant, collaborative, and high-performance environment.
- Drive interventions like pulse surveys, floor walks, and digital feedback loops.
- Maintain consistent touchpoints through one-on-one connects, team huddles, and forums.
b. Positive Energy on the Floor
- Design initiatives fostering belonging, recognition, and motivation (e.g., themed engagement days, learning circles, innovation challenges).
- Embed a culture of appreciation and transparency through recognition platforms and real-time feedback.
c. Employee Relations & Change Management
- Manage employee relations with empathy and rigor.
- Lead organizational change initiatives with minimal disruption.
- Champion DEI through targeted programs aligned with global standards.
d. Cross-Functional Collaboration & Leadership Engagement
- Strengthen collaboration across finance, analytics, and digital teams.
- Engage senior stakeholders on succession planning and capability building.
e. Multi-Entity Integration
- Tailor engagement approaches for integrated entities while maintaining governance and scalability.
4. Innovation and Learning
- Build global capabilities through learning initiatives aligned with GCC strategy.
- Co-create scalable programs with leaders to embed learning into workflows.
- Foster continuous learning through cohort-based interventions and communities of practice.
Critical Success Factors
- Master's degree in General Management / Human Resources.
- 38 years of relevant work experience.
- Stakeholder management experience in complex ecosystems.
- Strong business acumen and deep understanding of strategic people processes.
- Experience partnering with senior business leaders to drive the people agenda.
- Strong analytical and business communication skills, stakeholder engagement, and collaborative mindset.
- Familiarity with GCC industry.
