Manager - HR Operations

Outscale Partners

Gurugram, Gurugram, India

2-5 Years

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Posted 2 months ago
Over 50 applicants

Job Description

Skills & Desired Experience

Managing a team of 50 People (2-3 Team Leaders)
Responsible for delivering on Service Level Agreements.
Good understanding of the US HRO and Pre Payroll Activities.
Managing a team engaged in transaction processing and query resolution through a case management tool.
Able to provide guidance and lead the teams.
Performance management- succession planning for business units.
Employee Engagement and Initiatives- Improve Morale and Productivity.
Employee Retention-Strategies to improve employee retention.
Training & development-training need analysis based on the appraisal and training coordination.
Works closely with transition team and ensures implementation of HR projects.
Responsible for data integrity in HR systems.
Implements best practices and supports the delivery of HR processes at the business unit / area.
Identifies gaps, proposes and implements necessary changes to cover risks.
Acts as the performance improvement driver and provokes positive changes in the people management.
Works to improve the team's overall performance and embrace a collaborative approach.
Supports leadership in helping to build a unified team mind set.
Engages in professional development to continuously grow in profession and remain current.
Strong interpersonal people management skills & client management skills.
Strong decision-making skill, ability to think strategically and translating strategy into action plans.
Ability to coach & develop people.
Quality Focus: Knowledge & implementation of Quality tools & techniques (Six Sigma, Lean) for process improvement.
Provides performance management guidance to line management.
Partners effectively with HR COE and Onshore teams to ensure customer groups receive the necessary services and support.
Prepare team goals and ensure they are well communicated and followed by the team.
Performance management- succession planning for business units.
Employee Retention-Strategies to improve employee retention.
Thorough understanding of planning, forecasting & scheduling to meet SLAs, Delivery and adherence to the SOW defined parameters.
Provide functional support and direction to the Team Leaders and Team members.
Responds to all requests and communications in a timely and thorough manner.
Interacts and creates dashboard for onshore partners on regular basis.
Ready to work in EST or PST shift including weekends

KEY COMPETENCIES

Customer focus
Problem-solving & analytical thinking
Collaboration & teamwork
Communication skills
Ownership & accountability

(Role-specific competencies to be added)

SHIFT : 5:30PM to 2:30AM / 6:30PM to 3:30AM (EST)

Work From Office : 4 Days

Qualifications

Graduate/ MBA in HR

Must have skills