Manager - Guest Relations

GMR Airports

10-20 Years

Nagpur

This job is no longer accepting applications

Job Description

JOB PURPOSE

To facilitate hassle free passenger experience for all VVIP / VIP / CIP / Celebrities/ Government authorities who travel through Dr. Babasaheb Ambedkar International Airport..Enhancing the brand perception of GMR by planning show rounds for dignitaries. The role has to cordinate with multiple government stakeholders to ensure smooth & hassle free travel and there by enhance the passenger experience and outlook of dignitaries about the airport.To take care of all the GR facilities like lounges and coordinate with monitor service providers to ensure that the facilities are as per agreed standards.Act as the SPOC for the department to ensure 100 % compliance to internal and external audit standards and thereby contribute to governance mechanism of the organization

Key Performance Indicators

To Lead and assist the team in daily functioning to create work environment and vibrant atmosphere and to ensure 100%facilitation of VVIPS/VIPS/CIPS and other Group Heads and provide efficient services
100 % adherence
No of movement facilitated
Establish rapport and liaison with agencies i.e. customs/Immigration/CISF/Airlines/GADL Protocol/BCAS and other regulatory agencies to enable smooth operations
No of new contacts established
Showcasing Airport , GMRVF and other facilities to VVIP/VIP/Head
of Political Parties/CIP/Bureaucrats & Media thus creating good
will.
Number of show arounds
Record the details of travel plans of VIP's in GRMS
100 % adherence
Ownership of training, MAG audits, IMS, Kronos, Duty roster
100 % compliance
Maintenance and up keeping of Lounges and maintaining Lounge Checklist
100 % compliance to service standards
Preparing and judicious usage of AOP and optimize expenses and reduce cost by 10%
% savings
Timely renewal of agreements of service provider viz.,PPL,ISS(
baggage handlers) etc.,
% of contracts renewed on time