How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
The Opportunity
As Manager - Global Sales and Distribution, you will guide a small, high‑performing technical team while remaining actively involved in hands‑on work. You will oversee enterprise‑wide programs and analytics leveraging platforms such as GitHub and Salesforce. Success in this role requires a strong understanding of Delta's Sales Innovation programs and the ability to influence stakeholders across the organization.
Key Responsibilities
- Lead and mentor a team of technical professionals while contributing to Sales Innovation deliverables.
- Partner with Sales Innovations, Sales Business Development, Enterprise Architecture, and business product owners to support new and existing products within the Sales IT portfolio.
- Maintain the product backlog for Sales IT Self‑Service, the B2B Partner Portal, and Incentive systems.
- Communicate insights and recommendations clearly to Sales Innovation leadership and business partners.
- Ensure Delta methodology, standards, and procedures are consistently adopted and implemented.
Role Competencies
- Bachelor's degree in Business, Computer Information Systems, or a related field
- 14+ years of relevant work experience, including 5+ years of people leadership experience
Technical Competencies
- Ability to balance strategic thinking with hands‑on technical execution.
- Knowledge of deploying and managing cloud‑based infrastructures such as AWS and Salesforce Experience Cloud.
- Experience in performance management, including providing regular feedback, recognizing achievements, and addressing areas for improvement.
- Ability to verify that technical solutions meet customer business goals and maintain high customer satisfaction.
- Experience collaborating with developers, QA teams, and business stakeholders to coordinate releases and platform enhancements.
- Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
- Experience in Resource Allocation, Capacity Planning & Resource utilization
- Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.
Behavioral Competencies
- Ability to champion a collaborative environment by empowering team members, demonstrating resilience, fostering inclusion, and building a culture of trust.
- Ability to build and sustain strong networks across internal and external partners.
- Commitment to coaching, mentoring, and advising to support continuous team development and growth.
- Use of systemic thinking to drive business results and inform strategic decisions that enhance organizational outcomes.
- Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customer's perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.
- Strong leadership skills with the ability to coach and develop team members.
- Excellent communication and stakeholder‑management capabilities.
Preferred Qualifications
What You Need To Succeed (Minimum Qualifications)
- 5+ years of experience defining and documenting business application features and requirements, as well as designing, developing, integrating, and operating business applications.
- Strong problem‑solving skills with the ability to understand and set direction for complex technological integrations.
- Expertise in deploying and managing cloud‑based infrastructures such as AWS and Salesforce Experience Cloud.
- Proficiency with SQL and NoSQL databases.
- Expertise in Agile/Scrum methodologies.
- Strong teamwork and collaboration skills.
- Self‑motivated learner with the ability to quickly adopt new technologies and deliver results.
What Will Give You a Competitive Edge (Preferred Qualifications)
Benefits and Perks to Help You Keep Climbing 
