Manager - Franchisee
Aditya Birla Group- Posted 8 hours ago
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Job Description
Job Description
Job Purpose
Manage the entire new business partner registration at HO and provide onboarding service for 120 days. Support and train about the process / policy to have a seamless business transaction.
Job Context & Major Challenges
Job Context/ Job Challenges:
Aditya Birla Money Ltd. (ABML) is primarily a Broking Company, deals in Equity, Commodity & Currency. Workforce of 800 spread across 40 locations with customer base of in excess of 3 lacs. Commodity operations are managed through its 100% subsidiary Aditya Birla Commodities Broking limited. ABML is one of the leading securities trading companies in the country. ABML operates in a fragmented equity broking business and has a daily turnover of close to 3,000 Crores with a market share of 1%. ABM works in a highly regulated environment with a host of regulators like SEBI, RBI, AMFI, FMC, IRDA etc. regulating its day to day operations. In addition to the regulator ABML is also subject to close monitoring and inspection through various agencies like NSE / BSE / NCDX / MCX / NSDL / CDSL etc. ABML also operates in a highly competitive market mainly in fragmented industry with ABML competition from major National Broking houses like ICICI Securities, HDFC Securities, Angel Broking, MOFSL etc. and a range of local Broking outfits.
Major Challenges :
Facing challenges in connecting to new partner and motivating them to start business.
Critical skill sets that this profile requires are :
Persuasive Speaking Skills , Ability to Use Positive Language , Clear Communication Skills , Taking Responsibility ,Time Management ,Organizing Workflow, Tracking Performance, Improving Operations & Re-thinking Strategies
Key Result Areas
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Onboarding of new partner | Onboard new partner on system and provide support to start the business 100% NFA to be Onboard & activated with minimum 3 clients put in first trade within 30 days of registration Single point of contact for physical onboarding team support and regional support at PAN India level to address their queries / requests and complaints |
| KRA2 | Managing franchisee & customer request and complaints | Ensure all partners and partners customers request and complaints are closed in defined TAT during onboarding period Ensure all franchise requests and complaints are recorded in CRM accurately so that the data provided to management is error free. Ensure first time resolution is offered for all franchise requests and complaints and proactive measures are taken to prevent recurrence of any internal flaws leading to customer dissatisfaction. |
| KRA3 | Mitigation of risks | Every 15 days engage with functional/sales team to discuss the ongoing issues to reduce the challenges. |
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Key Skills
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