Key Responsibilities
Post Loan Disbursement Investigation
Lead investigations into suspected fraud cases across loan portfolios, identifying patterns of misuse or misrepresentation and recommending corrective actions.
- Employee and Channel Partner Investigation:
Conduct internal inquiries or disciplinary investigations in response to fraud or policy breaches involving employees, channel partners, or sourcing agents.
- Liaison with Law Enforcement and Regulatory Agencies:
Coordinate with police, CBI, cybercrime cells, and other law enforcement bodies during case filings, follow-ups, and evidence submission.
Liaise with regulatory bodies such as RBI for fraud reporting and compliance updates.
- Regulatory Reporting & FMR Filing:
Prepare and file Fraud Monitoring Reports (FMR) and related documentation in compliance with RBI guidelines and corporate governance standards.
- Surprise Checks & Field Audits:
Conduct surprise branch inspections, post-disbursal audits, and field verifications to assess process adherence and detect irregularities.
- Seeding & Mystery Shopping:
Implement seeding programs (test transactions or fake borrower profiles) and mystery shopping initiatives to identify process gaps and fraudulent tendencies in field operations.
- Data Analysis & Intelligence Gathering:
Analyze transaction data to recognize fraud trends and develop early warning indicators for potential threats.
- Stakeholder Management & MIS Reporting:
Present regular MIS reports, dashboards, and case status updates to senior management, audit teams, and regulatory committees.
Key Skills and Competencies
- Strong understanding of loan lifecycle, collection processes, and fraud risk indicators.
- Proven expertise in handling regulatory reporting, RBI fraud norms, and compliance frameworks.
- Experience in coordinating investigations with police or other law enforcement agencies.
- Excellent analytical, forensic, and documentation skills.
- Advanced knowledge of MS Excel, data analytics tools, and fraud detection systems.
- Strong interpersonal and communication abilities with ethical judgment.
