The Facilities Operations Manager is responsible for ensuring the smooth functioning, safety, compliance, and efficiency of Bhanzu's office facilities across Bengaluru (24/7 operations) and Hyderabad. This is a hands-on, fast-paced leadership role supporting Bhanzu's rapid growth in the global EdTech ecosystem.
Key Responsibilities
1. Daily Facility Operations
- Ensure operational readiness, cleanliness, and safety across all office locations
- Supervise housekeeping, security, front office, and support staff
- Conduct routine facility walkthroughs and oversee utilities, HVAC, cafeteria, and meeting spaces
Core Skills: Operational Excellence | People Management | Attention to Detail | Service Orientation
2. Maintenance and Infrastructure Upkeep
- Manage preventive and corrective maintenance through facility POCs
- Track maintenance schedules, compliance calendars, and asset performance
- Ensure timely resolution of issues within defined SLAs
Core Skills: Technical Knowledge (HVAC, Electrical, Plumbing) | Problem Solving | Time Management | Risk Awareness
3. Space Management & Workplace Setup
- Plan seating layouts and optimize space utilization
- Set up workstations, collaborative areas, and meeting rooms
- Support office expansions, relocations, and new setups
Core Skills: Space Planning | Project Coordination | Cross-functional Collaboration | Adaptability
4. Health, Safety & Compliance
- Ensure adherence to fire, safety, and building regulations
- Conduct safety drills, inspections, and risk assessments
- Maintain compliance documentation and audit readiness
Core Skills: Compliance Orientation | Safety Awareness | Documentation | Crisis Management
5. Vendor & Service Coordination
- Oversee facility vendors (housekeeping, security, cafeteria, maintenance)
- Monitor SLAs and enforce service quality standards
- Coordinate with building management and external partners
Core Skills: Vendor Management | Negotiation | Relationship Management | Quality Assurance
6. Employee Workplace Experience
- Act as the primary point of contact for facility-related employee needs
- Support onboarding/offboarding (access, ID cards, seating, travel coordination)
- Partner with HR on employee engagement, wellness, and workplace initiatives
- Provide logistical support for events, training, and townhalls
Core Skills: Customer-Centricity | Communication | Responsiveness
7. Reporting & Documentation
- Prepare facility reports, dashboards, and compliance data
- Track recurring issues and drive continuous improvement initiatives
- Manage MIS reporting (space utilization, CAPEX/OPEX, risk metrics)
- Support audits and maintain SOPs, escalation matrices, and governance frameworks
Core Skills: Process Orientation | Analytical Skills | Documentation | Continuous Improvement
Qualifications and Skills:
- Bachelor's degree in commerce/business administration or Diploma in Facilities Management
- 7+ years of experience in facilities or office administration (preferably in high-growth/startups)
- Strong knowledge of facility operations, safety standards, and building systems
- Experience with compliance, statutory documentation, and government bodies preferred
- Proficiency in Microsoft 365 and AI tools
- Strong communication skills (English, Hindi, Kannada required)
- Proactive, hands-on approach with strong ownership and problem-solving ability
