- Lead and develop a team handling expense report audits and general corporate services (including Travel and Expense) customer support.
- Monitor service levels and provide key performance indicator data to leadership.
- Review policy violations and coordinate with internal stakeholders, including the Worldwide Compliance & Business Ethics team.
- Ensure timely resolution of escalated audit issues and customer inquiries.
- Drive the refinement and management of Amgen s corporate services AI assistant.
- Collaborate with global partners to standardize processes and implement improvements.
- Conduct team training and knowledge workshops.
Basic Qualifications and Experience:
- Bachelor s degree with 5+ years of financial operations (including Travel & Expense administration, Financial Planning & Analysis, Procurement, etc.) experience or in a customer-facing role.
- Familiarity with audit or compliance functions in industries practicing GxP or other highly regulated industries.
- Experience managing or supervising a team.
Functional Skills:
Must-Have Skills:
- Deep knowledge of Travel & Expense management technologies (e.g., SAP Concur, Oversight, etc.), processes and policy enforcement.
- Customer service oriented and strong ability to demonstrate empathy.
- Experience managing ticketing systems (e.g., ServiceNow).
Good-to-Have Skills:
- Strong data analysis and reporting capabilities.
- Ability to identify and suggest improvements to processes.
Soft Skills:
- Clear and concise communication skills.
- Strong coaching and mentoring skills.
- Effective conflict resolution and decision-making skills.
