Manager, Enterprise Software Engineering -Salesforce Platform Administration & DevSecOps Lead

About the role

Wolters Kluwer is strengthening its Salesforce platform operations to ensure a stable, secure, and scalable foundation for global business teams.The role combinesenterprise Salesforce platform ownership withDevSecOpsresponsibility, owning both theoperational integrity of the platformand thesecure delivery mechanisms that govern how change is introduced at scale.

As the Salesforce Platform Administrator, you are accountable for theoverall health and stability of multiple Salesforce orgs, with a strong emphasis ongovernance, security, and operational readiness. This includes configuration consistency, access control models, environment strategy (org and sandbox lifecycle), security posture management, and ensuring the platform remainsauditready and resilient for global teams.

In parallel, you act as aDevSecOpsowner for Salesforce, responsible foroperatingand evolving the CI/CD capability-specifically aCopadobased deployment framework. You will enforce secure, compliant, and repeatable deployment practices, embed security and quality controls into release pipelines, and work closely with Release Management to enable predictable andlowriskreleases. This responsibility goes beyond tooling and includesprocess design, guardrails, and operational discipline across development teams.

This is ahands-onplatform leadership role, working in close partnership with Developers, Architects, Release Management, and Security teams. Theobjectiveis to keep Salesforceeasy to change, safe tooperate, and scalable by design, ensuring that platform governance and modernDevSecOpspractices are fully aligned to support enterprise growth.

Core Responsibilities

Salesforce Platform Administration

• Serve as the primary owner of Salesforce platform administration across Development, QA, UAT, and Production environments.

• Own day-to-day platform operations including org configuration, user access, permissions, limits, storage, and performance monitoring.

• Define, maintain, and execute sandbox strategies, including creation, refresh schedules, data seeding, masking, and cleanup, aligned with compliance requirements.

• Monitor and proactively manage Salesforce limits, API usage, storage consumption, and background processes to prevent disruptions.

• Ensure consistent configuration standards, documentation, and operational readiness across all regions.

DevSecOps& Copado

• Own the SalesforceDevSecOpscapability, including roadmap, standards, and maturity model.

• Act as the single point of accountability for Salesforce CI/CD across all regions and delivery pipelines.

• Configure, govern, and continuously improve Copado pipelines, supporting standard releases, backpromotions, hotfixes, and rollback scenarios.

• Validate and execute deployments while enforcing release standards in collaboration with Release Management and Technical Leads.

• Maintain and evolve integrations with Jira, Change Enablement / ORR, andDevLake.

• Drive automation and standardization to reduce manual deployment effort and delivery risk.

• Implement and enforce security controls within CI/CD pipelines, including quality gates, auditready traceability, and alignment with enterprise security and compliance standard

Aboveprimaryresponsibilitiesarethe core focus of the role and a key success measure.

Salesforce Environment & Release Operations

• Coordinate platform readiness for releases, including environment validation, configuration checks, and deployment windows.

• Partner withOperation Leadsto ensure Salesforce environments are aligned, stable, anddeployment ready.

• Maintain environment configuration baselines and ensure consistency across sandboxes and production.

• Support hotfixes and emergency changes from a platform operations perspective.

Security, Access & Compliance

• Own Salesforce user access management, roles, profiles, permission sets, and access reviews in alignment with enterprise IAM (e.g., SailPoint).

• Manage Salesforce certificates, keys, and security configurations, including DKIM and integration credentials.

• Partner with Enterprise Security teams to enforce Salesforce security posture, review AppExchange applications, and align platform controls with organizational security standards.

• Embed security and quality control early (shiftleft) within CI/CD pipelines.

• Act as first-line administrative support for audits (e.g., NIST,Hyper Proof, DR), ensuring artifacts and evidence are readily available.

Platform Monitoring, Stability & Incident Support

• Monitor platform health, integrations, batch jobs, scheduled processes, and asynchronous activity.

• Proactively identify risks related to performance, limits, data growth, and integrations.

• Support incident resolution, participate in root-cause analysis, and implement preventative administrative controls.

Leadership, Enablement & Collaboration

• Linemanage and mentorDevSecOps/AdminEngineers based in India, acting as escalation point.

• Provide handson expertise for complex deployments, platform issues, and pipeline optimizations.

• Collaborate closely with Salesforce Developers, Architects, QA, Release Management, and Security teams globally.

• Support onboarding, enablement, and adoption of SalesforceDevSecOpsand platform standards.

• Maintain a handson contribution level of 40-60%, balancing leadership with execution.

Required Profile

• MustHave

• 7+ years ofSalesforcePlatformAdminexperience

• 5+ years of experience inDevOps /DevSecOps/ Release Management

• 3+ years ofhands-on Copado experience(governance orgs, pipelines, quality gates)

• Strong understanding of Salesforce environments, metadata, and deployment models

• Experience withGitbased version controland pullrequest workflows

• Proven experience leading or coordinating a small technical team

• NicetoHave

• Experience with automated testing strategies

• Familiarity withDevLakeor pipeline metrics

• Experience working in aCenter of Excellence / shared servicesmodel

• Copado and/or Salesforce certifications (preferred, not mandatory)

Education

Bachelor's degree in computer science, Engineering, Information Systems, or equivalent practical experience