Manager - EB Client Retention

Job Summary: Employee Benefit Practices-(Retention) - Managing the Employee Benefits portfolio of the corporate client.

Responsibilities:

• Implement the delivery strategy for ensuring customer satisfaction, dependence & service patronage
• Build and maintain effective relationship with key corporate customers
• Communicate with clients to identify their requirements and make appropriate adjustments necessary for meeting client needs
• Utilize various mediums to engage with customers and provide quick assistance and resolution.
• Keeping customers updated on the latest products & service offerings
• Expanding the customer base by upselling and cross-selling.
• Ensure the agreed deliverables are met in timely manner
• Collaborate with relevant stakeholders to ensure customer satisfaction

Desired profile/who should join:

• Excellent communication skills
• Good listening skills and ability to determine clients needs efficiently
• Proficient in using Excel, Word & PowerPoint
• Should have good technical knowledge about Employee health Insurance/ General Insurance products.
• Experience in General Insurance/ Insurance Brokers
• Years of experience: 5 to 9 years
• Education qualification: Bachelor's Degree, Master's Degree
• Certifications: Any Insurance Qualification (preferred)