Job Requirements
About the Role
As Manager – Digital Projects & Partnerships, you will lead strategic digital initiatives and partnership integrations within the Cash Management Services (CMS) framework. This role focuses on designing and delivering differentiated customer journeys—from acquisition to servicing—while driving usage, commercialization, and innovation. You will work closely with cross-functional teams to ensure timely execution of projects and build scalable solutions that enhance client experience and business outcomes.
Key Responsibilities
Primary Responsibilities
- Collaborate with delivery, product, and architecture teams to ensure timely integration of partnerships.
- Identify and execute digital projects aimed at cross-sell, upsell, and new customer journey creation within CMS.
- Adhere to project management frameworks for large or complex initiatives.
- Design end-to-end customer journeys—from acquisition to onboarding, solutioning, and servicing—to create market differentiation.
- Engage senior stakeholders and build effective partnerships to drive client delivery strategy.
- Develop go-to-market plans targeting alliance partners and customer segments.
- Provide regular updates to internal and external stakeholders on project and partnership status.
- Conduct comprehensive requirement elicitation and identify non-standard solutions early for implementation.
- Coordinate with internal teams (Sales, Relationship Managers, Product, Implementation) to ensure successful delivery.
- Partner with product teams to drive solution uptake through strategic partnerships.
- Manage digital channels (mobility, onboarding, service differentiation), driving usage, enhancements, and profitability.
- Establish project governance from planning to execution and manage client issues for swift resolution.
- Consolidate monthly metrics and act on feedback from quarterly Post Implementation Reviews.
Secondary Responsibilities
- Drive process improvements to achieve cost savings and service excellence.
- Enhance operational processes from a customer perspective for ease and efficiency.
- Contribute to top-line growth through alliances and partnerships.
- Maintain up-to-date knowledge of client access products, payment/trade capabilities, and regulatory requirements.
- Manage channel-level P&L and monitor revenue from solutions and user journeys.
- Identify opportunities for solution uptiering and provide consultative support to key clients.
What We Are Looking For
Education
- Graduation: Any discipline.
- Post-graduation: MBA or equivalent preferred.
Experience
- 5–10 years of experience in digital project management, partnerships, or CMS implementation.
Skills and Attributes
- Strong project management and stakeholder engagement skills.
- Experience in digital transformation and partnership integration.
- Deep understanding of CMS products and customer journey design.
- Ability to manage cross-functional teams and drive execution.
- Analytical mindset with a focus on metrics and performance tracking.
- Excellent communication, problem-solving, and strategic thinking abilities.
