Manager-Digital Product Management

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Membership Portfolio & Services (MPS) is companywide Centre of Excellence to provide Product & Data Solutions. The Enterprise Comms & MarTech Experiences (ECMX), a global organization that sits within USCS and is responsible for providing Digital best-in-class Customer Experience globally. As part of the portfolio, one of the remits is to provide Communications Centre of Excellence with the charter of driving high quality, customer-servicing communication experience.
The open role is for Raven Product Testing (RPT) Team under Global Servicing Communications - Product Operations and Delivery (GSC-POD). We are looking for an Manager - Digital Product Management - Testing will lead end-to-end quality engineering for Product. This role is responsible for ensuring high-quality delivery across customer touchpoints, driving automation at scale, enabling Agile practices, and aligning testing outcomes with business and customer experience goals. The candidate will have the ability to collect, organize and interpret data and information to generate actionable business insights and build robust controls and minimize/eliminate process gaps.

Key Responsibilities

Test Planning and Execution

• Own Test Planning, Estimation and Execution for multiple initiatives.

• Responsibilities include ensuring the Product and Business-related testing needs are met and all testing work (UAT) is planned, strategized, executed, and monitored throughout project lifecycles.
• Work with Product and Tech Teams to create winning strategies on process efficiencies, automation and governance.
• Partner with Product Owners, Business, Project & Program Managers across various Agile Release Trains to prioritize and deliver on Enterprise Top Priority projects
• Mitigating project risks and managing any resourcing constraints or impediments.
• Leading conversations with Product Teams and Project Teams to gain alignment on Test Deliverables, highlight showstoppers and work towards successful delivery.
• In addition, this individual will ensure adherence to SDLC Testing Standards and all Risk, Compliance, Audit, and Legal requirements are met from Product testing front.
• This position is also responsible for ensuring a cohesive and mutually beneficial business relationship with various internal and external business and technical partners.
• This individual will also manage vendor relations, onboarding, and team performance.

Test Automation

• Lead the design and implementation of Test Automation Framework across UI, API and backend layers
• Optimize and Automate the Regression suite(s)
• Drive adoption of modern tools - Majorly lead the AI driven Testing
• Ensure Automation suits are scalable, maintainable and reusable

Team Leadership and People Management along with Reporting & Metrices

• Strong ability to coach, develop and motivate team members.
• Previous leadership experience as a direct people leader.
• Proven relationship management skills and strong collaborative skills across all levels of the organization.
• Strong sense of personal accountability and proven self-starter with ability to work in a dynamic, time-critical environment providing IST & EST/MST time zone coverage.
• Define and publish QA dashboards and reports for Stakeholders.
• Key metrices such as Test Coverage, Automation Coverage, QA KPIs, Release Quality Index.

Good to Have

• Experience in Servicing related platforms: Consumer, Corporate & Digital customer journeys exposure.
• Advanced knowledge of SDLC and Scaled Agile Frameworks.
• Basic programming language. Familiarity with JSON, API, Postman.
• Experience with Test Environments and RDEs (rapid development environments)
• Exceptional organization and problem-solving skills with an analytical mind-set.
• Excellent communication skills, both verbally and written with the ability to quickly tailor communications to various levels within the business unit.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.