Job Description
CEG CS EIS (Enterprise Incentive Servicing) is building a high-impact AI, Automation & Data team focused on simplifying, standardizing, and transforming CEG (Human Resources) business processes through Artificial Intelligence, data-driven insights, and modern automation technologies. This team is responsible for identifying opportunities, enabling business transformation, and delivering solutions that improve operational efficiency, enhance colleague productivity, and create better customer outcomes.
This role will lead a team of
AI and Automation Enablement Analysts while remaining actively involved in solutioning, AI development, automation design, and delivery. The successful candidate will combine strategic thinking, technical leadership, people management, and stakeholder influence to drive a portfolio of AI, automation, and data initiatives across CEG.
The ideal candidate is a hands-on leader with strong expertise in Generative AI, Python-based automation, data enablement, and analytics who can translate business challenges into scalable technology solutions while building and developing a high-performing team.
Responsibilities
- Define and execute the AI, Automation & Data strategy and roadmap for CEG, identifying and prioritizing high-impact opportunities that drive operational efficiency, colleague productivity, customer experience, and measurable business value.
- Partner with senior business and technology leaders to understand strategic priorities, influence decision-making, and drive transformation through AI, automation, and data-driven solutions.
- Lead the over-all solutioning, design, development, and deployment of AI, automation, and data solutions leveraging Generative AI, LLMs, Python, APIs, workflow orchestration platforms, and enterprise data assets.
- Provide hands-on technical leadership through solution reviews, design sessions, and complex problem-solving to ensure scalable, secure, and high-quality solutions that align with enterprise governance and Responsible AI standards.
- Drive the development and production of AI assistants, intelligent agents, knowledge retrieval solutions, automation frameworks, and reusable components that accelerate adoption across multiple business use cases.
- Lead the onboarding and operationalization of CEG data within Lumi and drive data enablement through reporting, dashboarding, and self-service analytics solutions using Tableau, Power BI, and other enterprise platforms.
- Lead, mentor, and develop a high-performing team of AI, Automation & Data Analysts by establishing clear priorities, fostering innovation and accountability, and building technical capabilities across AI, automation, and analytics.
Qualifications
- Bachelor's degree in computer science, Engineering, Information Systems, Analytics, Data Science, or a related field.
- 6+ years of overall experience in Automation, Data Analytics, Technology, Digital Transformation, or related disciplines. 1-2 years of experience in AI Enabled automation.
- 2+ years of experience leading teams, projects, or transformation initiatives.
- Strong proficiency in Python and hands-on experience developing automation and AI-enabled solutions.
- Hands-on Experience in designing and implementing solutions using Generative AI platforms such as OpenAI, Anthropic, or equivalent technologies.
- Hands-on Experience in understanding Large Language Models (LLMs), Retrieval Augmented Generation (RAG), prompt engineering, AI orchestration frameworks, and AI application development.
- Experience with APIs, enterprise integrations, workflow orchestration, and automation platforms.
- Hands-on Experience in Python, SQL, data management, data enablement, and business intelligence platforms such as Tableau and Power BI.
- Demonstrated experience conducting solution architecture reviews, technical design reviews, and code reviews.
- Exceptional stakeholder management and communication skills with the ability to influence senior leaders and drive alignment across cross-functional teams.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
