Job Description
About Global Merchant and Network Product Team
It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world – then processing that transaction and getting the merchant paid is up to us. The Global Merchant and Network Product team is at the heart of the proprietary transaction process. We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards.
The Global Merchant and Network Capability Delivery team works to deliver digital products and services for merchants, network acquirers and issuers, and payment facilitators such as ATM/debit, point of sale authorizations & submissions, transaction pricing, disputes, and settlement that meet the evolving demands of our global payment network. The wide range of solutions we develop enable the enterprise to attract new customers, operate in new markets, react to regulatory demands, and process new/emerging types of payments. A role in this team will challenge you to broaden your business solution design, agile products, data stewardship, quality assurance, and operational readiness skills while incorporating an industry perspective in a collaborative, diverse, and inclusive team environment.
Job Description
We are looking for a talented Product Owner to join the Global Merchant and Network Product team in delivering efficient, effective, predictable, and compliant transaction processing. As part of the team, you will lead strategy, product development, and delivery of solutions to merchants and partners around the world. The success of the role will depend on your ability to collaborate with a globally distributed team, to understand and drive appropriate business architecture, to question and challenge demand through validated business benefit, and have a strong focus on detail.
You will work among high performing product, process, and engineering teams. You will have a passion for both technology and business strategy and an eye on industry trends. Collaborating with our partners you will develop product roadmaps and define quality features that optimize shareholder value while solving customer problems. You will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.
Responsibilities
- Support the development and execution of the Acquirer Payments product/platform vision, strategy, and roadmap across platforms.
- Partner closely with the Director and cross-functional product teams to translate discovery insights into a well-defined and prioritized feature & backlog.
- Contribute to product portfolios to align with enterprise and strategic priorities.
- Lead product discovery by forming hypotheses, defining objectives and key results, and recommending cost-effective solutions.
- Collaborate with stakeholders, SMEs, and engineering teams to drive execution, remove blockers, and ensure high-quality delivery.
- Deliver product outcomes across the lifecycle, managing cross-team dependencies by maintaining strong collaboration across stakeholders.
- Own stakeholder communication and maintain accurate, up-to-date process documentation.
- Lead Agile product execution by defining high-quality features, clear acceptance criteria, and driving UAT and release validation, while effectively influencing senior stakeholders across a matrixed environment.
- Potentially leading, coaching and developing a team of Product Owners, with accountability for performance management, coaching, and talent development.
Qualifications
- Proven ability to execute product vision, strategy, and prioritized backlog.
- Strong communication and collaboration skills; able to simplify complexity and influence cross-functional teams.
- Experience driving platform modernization and enterprise transformation initiatives.
- Demonstrated leadership in matrixed organizations with strong stakeholder management.
- Strategic thinker with risk-based decision-making capabilities.
- Ability to manage multiple priorities and navigate ambiguity.
- Product management experience in Agile environments with cloud/distributed systems.
- Ability to coach and develop teams, fostering an inclusive and collaborative culture.
- Strong balance of technical expertise and business acumen.
- Familiarity with merchant payments platforms and experience in cross-team product discovery (preferred).
- Bachelor's or master's degree/Computer Science/Engineering/Finance, or related quantitative field.
- Knowledge and experience on tools such as JIRA, Rally, etc.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
