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godrej industries group

Manager - Digital Experience

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  • Posted 23 hours ago
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Job Description

Job Requirements

About Godrej Industries Group (GIG)

At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries.

www.godrejindustries.com

About Godrej Capital (GCL)

Godrej Capital is trusted lending partner advocating reliable, transparent, and fair lending practices backed by the legacy and trust of the Godrej Group spanning over 129 years.

www.godrejcapital.com

About The Role

Key Responsibilities

  • Project Delivery & Ownership:
  • Lead end-to-end Salesforce implementation projects, ensuring objectives, timelines, and quality standards are met.
  • Take ownership of work streams, from design and development to deployment and support.
  • Technical Expertise:
  • Design and develop solutions using Salesforce configurations, adhering to best practices.
  • Ensure robust understanding and implementation of Salesforce functionalities, including data security, access models, and reporting features.
  • Proactively identify opportunities to improve processes, functionalities, and user experience within the Salesforce ecosystem.
  • Stakeholder Management:
  • Act as the primary point of contact for business teams engagements, demonstrating excellent communication and presentation skills.
  • Facilitate workshops to gather requirements, present solutions, and conduct system demos for stakeholders.
  • Team Leadership:
  • Lead and mentor a multi-member team, ensuring successful delivery of project objectives.
  • Resolve project risks and issues or escalate them appropriately to ensure timely resolution.
  • Innovation & Strategy:
  • Stay abreast of global trends and Salesforce advancements (Einstein AI, Chatbots, Industry Clouds, etc.) to address business needs effectively.
  • Contribute to internal initiatives by building domain expertise and sharing knowledge.
  • Documentation & Planning:
  • Prepare and maintain comprehensive project documentation, including requirement documents, system design, use cases, test plans, and training materials.
  • Accurately estimate effort and costs for system design and development.

Required Skills & Experience

  • Core Salesforce Expertise:
  • Minimum 4–7 years of relevant experience in Salesforce implementation and consulting.
  • At least two end-to-end Salesforce implementation experiences in India or globally.
  • Proficient in Salesforce Sales Cloud /Service Cloud
  • Technical Acumen:
  • Strong understanding of Salesforce features, functionalities, and configurations.
  • Experience with Salesforce Einstein, AI, and chatbots is desirable.
  • Client Management:
  • Demonstrated ability to manage client relationships effectively, including requirement gathering, demos, and workshops.
  • Leadership & Organization:
  • Proven ability to manage teams and deliver disciplined, organized project execution.

Qualifications

  • Educational Background:
  • Graduate degree in Science or Engineering. MBA from a premier institute is highly preferred.
  • Experience:
  • Hands-on experience in solution design, client management, and Salesforce development.

Strong exposure to the NBFC or financial services domain is desirable.

Work Experience

8–10 Years

Benefits

Be an equal parent

Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners

  • 6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers
  • 2 months paid leave for secondary caregivers
  • Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel

Coverage for childbirth and fertility treatment

No place for discrimination at Godrej

  • Gender-neutral anti-harassment policy
  • Same sex partner benefits at par with married spouses
  • Coverage for gender reassignment surgery and hormone replacement therapy
  • Community partnerships and advocacy
  • Persons with Disability (PwD) care

We Are Selfish About Your Wellness

  • Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options
  • Elder care for those who might need to extend support to senior family members
  • Preventative healthcare support
  • Outpatient Department (OPD) coverage, including vaccinations, dental, vision, etc.
  • Uncapped sick leave
  • Flexible work options, including remote working and part-time work
  • Mental wellness and self-care programmes, resources and counselling

Celebrating wins, the Godrej Way

  • Structured recognition platforms for individual, team and business-level achievements
  • Digital and offline instant recognition platforms

An inclusive Godrej

Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It's not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.

We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.

If this sounds like a role for you, apply now! We look forward to meeting you.

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Job ID: 148885021