How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Role And Team Overview
The Manager - Digital Delivery is a key leadership and delivery role responsible for the oversight and coordination of all Virgin Atlantic (VA) Digital activities within the Delta Technology Hub (DTH) in Bengaluru. This highly visible role acts as the primary point of contact between the UK-based Virgin Atlantic Digital teams and the India-based development teams. The role ensures that all DTH-based digital scrum teams are effectively supported, managed, and aligned to deliver front-end, back-end, and full-stack solutions in accordance with Agile methodologies.
The postholder will collaborate closely with the Delta Technology Hub (DTH) Bengaluru leadership team to foster a cohesive and productive working environment. Responsibilities include overseeing recruitment processes, managing people and performance, coordinating equipment and onboarding needs, and acting as a local representative of the Digital team. The role will also be accountable for activity reporting and act as the point of escalation for operational issues.
This role requires a blend of people leadership, technical leadership, operational management, and Agile delivery experience to ensure the successful execution of digital projects within a collaborative and dynamic environment.
What You Need To Succeed (Minimum Qualifications)
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
- BE / B Tech or ME / M Tech, preferably in a technical or scientific field, with 14 or more years of experience in IT project-based environment, or any equivalent combination of experience, education, and / or training is required
- 5 Years of proven experience in software engineering resource management or a related role, with a strong understanding of Software development and support processes and Agile methodologies.
- Must be technically astute to whiteboard out solutions to articulate design.
- Proven experience in leading teams across front-end, back-end, full-stack development and Mobile App Development.
- Experienced in Leading AI teams with strong foundation on Machine Learning and Generative AI.
- Strong leadership and people management experience, ideally in a multi-location or global environment
- Demonstrable experience in stakeholder management and cross-functional team collaboration
- In-depth understanding of Agile frameworks (Scrum, SAFe, Kanban)
- Excellent communication, organisational, and problem-solving skills
- Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
- Experience in Resource Allocation, Capacity Planning & Resource utilization
- Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.
- Strong experience in leading diversified software development teams (Android/IOS development, AI, Full Stack, etc)
- Strong understanding quality and security practices.
- Experience with automation of quality, compliance, and testing frameworks (BDD/TDD).
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Knowledge of industry best practices and emerging trends in IT engineering resource management.
- Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
Behavioral Competencies
- Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.
- Ability to build and sustain robust networks across internal and external stakeholders.
- Being a coach/mentor/advisor to drive continuous team development and growth.
- Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customer's perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty
What Will Give You a Competitive Edge (Preferred Qualifications)
- Strong background of software development and knowledge of SDLC processes
- Understanding of various technology stacks and well versed with latest development in Software Development, AI/ML
- Strong knowledge of Cloud (AWS/Azure) is an added advantage
- Have proven track record of growing in an organization through promotions.
About The Company
What started as a humble, little aerial crop-dustingoperation called Huff DalandDusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.
Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor's 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune's World's Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.
About The Delta Technology Hub (DTH), Bangalore
The DTH is one of Delta Air Lines investmentsin world-class business capabilities andtechnology aimed at transforming how Delta Air Linesoperates and provides world-class travelexperiences to its customers throughinnovation and cutting-edgemethodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the Leader in Employee Volunteering category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.
For more information, please visit www.deltatechhub.com
Why join
- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations whileretainingfocus oncutting-edgetechnology driven solutions.
- Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.
