Manager, Digi-Flex FireTV, Digi-Flex FireTV
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This position sits within the Digi-Flex organization, supporting Fire TV's global catalog content operations. The successful candidate will lead and manage a team of 15 associates responsible for end-to-end provider onboarding, catalog integration testing, and content/app quality assurance - all aimed at delivering a best-in-class experience for Amazon Fire TV customers worldwide.
Key job responsibilities
. Manage stakeholder communication across different sites on operational milestones, process changes, escalations, etc.
. Own program specific goals around SLA, quality, productivity, and ensure effective resource utilization to maximize team efficiency.
. Ensure business processes are well documented and continuously updated.
. Responsible for identifying customer impacting issues, coming up with solutions and implementing them.
. Work with product and technical teams to build and improve operational tools and processes.
. Define, measure and present operating metrics to ops leaders and business partners, along with driving continuous improvements to meet operational targets and OPEX goals.
. Provide input for transition planning and potential program expansions.
. Manages people performance and support career progression.
. Participate in hiring and mentoring to create leadership talent pipeline.
About the team
Digi-Flex primarily focuses on providing highest quality content experience for digital programs across the globe. We believe high-quality content and service will help us earn the trust and loyalty of customers.
Fire TV is one of the world's most popular streaming platforms - reaching hundreds of millions of customers across 50+ countries, partnering with 250+ content providers, and redefining how people discover and enjoy entertainment. Built at the intersection of devices, AI, and content, Fire TV operates with a Day 1 mentality to deliver innovative experiences - from voice-first discovery to smart home integration - in millions of living rooms worldwide.
- Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines
- Experience analyzing metrics to drive business improvements
- Experience identifying and solving complex problems through data analysis
- Experience leading process improvements
- Graduate with 6+ years of experience in operations /program management, of which a minimum 2+ years in managing people.
- Strong written and verbal communication, and be able to influence business and tech partners - supported by the right set of information.
- Experience owning and building processes with very limited guidance.
- Experience in process improvement/quality control tools and methods
- Experience in managing process and operational escalations effectively.
- Familiarity with automation/AI tools to improve operational efficiency.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 152166019
Skills:
process improvement, quality control tools and methods, automation AI tools, Data Analysis
Skills:
Data Analysis, Team Management, Operational Management, Portfolio Management
Skills:
Data Analytics, Customer Relationship Management, Cross-Selling, Process Improvement, Risk Management
Skills:
lifecycle management , Marketing Automation, Data Integration, Data Analytics, Data Intelligence, Content Branding, Segmentation, Continuous Improvement, Email Craftsmanship, Project Management, Campaign Planning, Data Analysis
Skills:
Dashboards, Power Bi, Microsoft Excel, Utilization Analysis, Reporting and visualization tools, Portfolio Monitoring, Credit Limit Management, Data Analysis, Working Capital Finance Programs, Channel Financing
