Manager Dev Ops (E-commerce)

POSITION RESPONSIBILITIES

Percent of Time

• Understand Zoetis Digital Strategy
• Understand Zoetis digital strategy, eCommerce goals, operational process improvements, and technology needs.
• Collaborate on eCommerce Strategy and Implementation
• Work with ZTD peers and business counterparts for driving and managing e-commerce technical strategy and implementation for Zoetis.
• Provide Industry Insights to Leadership
• Provide information to IT and Business leadership regarding best practices, industry trends and business opportunities, as well as feedback on the overall performance of processes and tools.
• Project Life Cycle Planning
• Key contributor for high-level planning of project life cycles and activities.
• Collaborate on Project Requests and Estimates
• Collaborate with team to review and analyze project and enhancement requests to determine complexity, potential impacts of the changes, and provide resource/cost estimates.
• Understand Business Controls and Impact
• Understand key business controls and impacts of changes caused by functionality, technology changes, and changing business needs.
• Ensure Governance Adherence
• Ensure adherence to global development governance model.
• Continuous System Monitoring and Improvement
• Ensure adherence for continuous monitoring and improvement of system performance.
• Maintain Organizational Quality Indicators
• Enhance and maintain organizational quality indicators and ensure best practices are not violated.
• Training and Knowledge Transfer
• Train and transfer knowledge to other team members, users, and stakeholders as required.
• Engage with Compliance and Audit Teams
• Engage with the compliance, audit, business, and ZTD teams on SOX and audit requirements.
• Supervise and Manage Direct Reports
• Supervise direct reports.
• Team Member Development
• Responsible for orientation, on-going training, and development by providing career coaching and counseling to ensure team members are prepared for advanced opportunities.
• Assist in Goal Setting and Development Plans
• Assist direct reports in creating specific objectives and development plans ensuring the ability to measure success and development in a timely manner.
• Provide Performance Feedback
• Provide performance feedback and written reviews on a periodic basis.

QUALIFICATIONS

Education:

• Bachelor's degree in computer science, information systems, or any other technology-related field.

Experience:

• 8+ years of experience in delivering complex web projects, preferably based on SAP Commerce Cloud (Hybris) platform.
• Experience with 2-3 full end-to-end eCommerce implementations, preferably on SAP Commerce Cloud (Hybris) with integration needs with SAP ERP.
• Experience managing and delivering key components of large eCommerce projects or similar projects.
• Preferred experience with SAP Commerce (Hybris) B2B and B2C modules or similar platforms.
• Good understanding of eCommerce-related technologies.
• Knowledge of CDNs such as Akamai.
• Knowledge of incremental changes with the last few SAP commerce platform upgrades.
• Working knowledge of the tracking and reporting processes required to keep business and project teams up to date.
• Demonstrated ability to work independently across organizational regional and global boundaries, multitask, and manage multiple projects in a cross-divisional and cross-functional environment.
• Adept at understanding customer challenges, navigating from problem to resolution, and communicating process and resolution effectively both verbally and in writing.
• Demonstrated ability to lead teams and interact comfortably with all levels of management and staff.
• Managing internal colleagues, service providers, and vendors for development and integration related activities on delivery as well as operational needs.
• Strong understanding of Agile and Scrum methodologies.

Skills:

• Excellent written, oral, and presentation skills, Fluency in English (written and spoken) is a must.
• Customer focus.
• Strategic thinking and analytical skills.
• Timely decision making and problem-solving skills.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint, Project Plan).

PHYSICAL POSITION REQUIREMENTS

• Flexibility to work times in US EST Time.

EMPLOYMENT TYPE

Full time align