Manager - Delivery & Governance

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that is bold, industrious and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com.

What if we told you that you can move to an exciting role in an entrepreneurial organization without the usual risks associated with it

We understand that you are looking for growth and variety in your career at this point and we would love you to join us in our journey and grow with us. At Indegene, our roles come with the excitement you require at this stage of your career with the reliability you seek. We hire the best and trust them from day one to deliver global impact, handle teams and be responsible for the outcomes while our leaders support and mentor you.

We are a profitable, rapidly growing global organization and are scouting for the best talent for this phase of growth. With us, you are at the intersection of two of the most exciting industries—healthcare and technology. We offer global opportunities with fast-track careers while working with a team that is fueled by purpose. The combination of these will lead to a truly differentiated experience for you.

If this excites you, then apply below.

Job Title:

Sr/Delivery & Governance Manager

Location:

Bangalore, India

Job Description:

The Delivery Lead is responsible for governing capacity, and delivery commitments across multiple markets to ensure committed work is delivered according to agreed plans and timelines. This is a governance-focused role that oversees delivery execution, workload management, delivery continuity, risk management, reporting, and team leadership. Strategic, commercial, quality, budget, scope, and approval decisions remain with the client. The role serves as the escalation point above Delivery Managers and Scrum Masters, ensuring alignment across teams, proactive issue resolution, and continuous improvement of delivery operations.

Responsibilities:

• Lead governance of delivery teams against agreed plans, timelines, and commitments across all markets.
• Monitor team capacity and workload, using data-driven insights to identify and address capacity gaps proactively.
• Identify delivery risks, manage escalations, and drive issues to resolution while serving as the escalation point for Delivery Managers and Scrum Masters.
• Coordinate Delivery Managers, Scrum Masters, and delivery teams to align on dependencies, priorities, and timelines.
• Track and manage agreed delivery KPIs and SLAs, including turnaround time and on-time delivery metrics, and report exceptions to stakeholders.
• Conduct regular governance reviews and share delivery performance reports with relevant stakeholders.
• Ensure continuity of delivery by reallocating work when resources are unavailable and maintaining backup coverage and process documentation.
• Lead workforce planning, onboarding, leave management, capability development, coaching, and development of delivery team members.
• Analyze recurring delivery challenges, identify root causes, and collaborate with stakeholders to improve operational efficiency, processes, and ways of working.
• Coordinate delivery resources through influence and escalation while ensuring alignment with agreed team capacity and governance processes.

Desired Profile:

• Bachelor's degree in Life Sciences, Pharmacy, Healthcare, Business, or a related field.
• MBA preferred, ideally with a specialization in Marketing, Operations, or General Management.
• 12–14 years of experience within the pharmaceutical, healthcare, life sciences, or related industries.
• Initial 6–7 years of hands-on experience in delivery management and operations.
• Experience leading large, multi-location delivery teams.
• Proven track record of managing SLAs, KPIs, capacity planning, resource allocation, operational continuity, governance, reporting, risk management, and escalations.
• Strong understanding of marketing and customer engagement operations.
• Ability to understand business objectives, strategic priorities, and operational requirements.
• Strong understanding of how work is initiated, managed, reviewed, and approved.
• Working knowledge of enterprise workflow, CRM, or marketing technology platforms.
• Ability to engage confidently with senior stakeholders using data-driven insights and recommendations.
• Strong people leadership, coaching, workforce planning, and team development capabilities.
• Experience within the pharmaceutical, healthcare, or life sciences industry.
• Candidates with only production, PMO, or resource-management backgrounds will not be considered.
• Tools and Technologies: Enterprise workflow platforms, CRM platforms, and marketing technology platforms.
• Soft Skills: Leadership, stakeholder management, cross-functional collaboration, communication, analytical thinking, problem-solving, governance, escalation management, and continuous improvement mindset.

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, candidate's merit and qualification.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.