Role – Mgr Data Reporting and Analytics
Must have skills:
- 4 years of experience in statistical analysis & modeling.
- 4 years of hands-on machine learning experience.
- 4 years of programming experience (preferably Python).
- 3 years of experience in SQL/Data Extraction & Data Manipulation.
- 2 years of experience with data visualization tools (Power BI, Tableau, etc.).
- Strong expertise in voice analytics (Plus)
Responsibilities:
- Build, evaluate, and deploy machine learning and statistical models.
- Perform advanced statistical inference, experimentation (A/B testing), and model evaluation.
- Analyze voice and call center data to generate actionable business insights.
- Develop dashboards and visualizations to present analytical findings.
- Translate business problems into analytical solutions by collaborating with cross-functional stakeholders.
- Present complex analytical findings to business and executive leadership in a simple and impactful manner.
- Work independently with strong ownership and manage multiple priorities.
- Support transition/change management initiatives through analytics and data-driven decision-making.
- Demonstrate continuous learning and stay updated with emerging data science and AI technologies.
Good to have skills:
