Search Jobs
Search by job, company or skills
Search by job, company or skills
You Lead the Way. We've Got Your Back.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Join Team Amex and let's lead the way together.
How will you make an impact in this role
The Enterprise Digital and Data Solutions (EDDS) team operates with mission to create customer-centric digital experiences and drive enterprise value powered by unified, integrated solutions and scale of expertise. Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of EDDS is the integration of diverse skills across all its remits. EDDS has a very broad range of responsibilities, resulting in a broad range of initiatives around the world.
The Acquisition Experiences Analytics team within the broader Enterprise Digital Experimentation & Analytics (EDEA) team in EDDS supports optimization of our acquisition experiences (Shop, Member Get Member, Apply, Global Post-Approval, etc.) through insights and experimentation. The team specializes in using data driven insights and best experimentation practices around digital product usage to drive improvements in customer experience, to deliver higher satisfaction and business value.
This individual contributor Manager role will report to the Director of Commercial Acquisition Experiences Experimentation and Analytics and will be based in Gurgaon. The candidate will be responsible for spearheading the US Commercial Customer Experience Optimization (CXO) via agile experimentation, driving optimized experiences across our core acquisition journey domains.
Responsibilities:
Drive the culture of experimentation by enabling best is class approaches, tools to enable digital experimentation on Paid Search and Card Shop for Commercial business at American Express
Deliver strategic analytics focused on creating best-in-class digital user experience & maximizing acquisition outcomes
Define and build KPIs to monitor performance of acquisition experiences
Support the development of new products and capabilities
Deliver readout of new launches uncovering insights and learnings that can be utilized to furtheroptimize the journey
Required Qualifications and Experience:
Post graduate Degree in business, economics, statistics, mathematics, engineering or finance preferred
Minimum 5 years of relevant analytics experience with a background in quantitative business analysis and statistical techniques; experience in risk analytics, digital analytics and design of experiments preferred
Excellent problem-solving skills and the ability to translate technical findings into business-relevant insights
Strong communication skills, with experience supporting storytelling efforts for diverse audiences
Excellent teamwork and thought leadership skills with experience collaborating with partners across the globe
Proficiency in SQL, Python, Adobe Analytics, data visualization tools such as Tableau or Power BI, and experience with experimentation tools strongly preferred
Experience working on data integrations with partners, with a track record of consistently delivering results though developing advanced analytics and platforms
Job ID: 145423525
