Manager - Customer Success (SAAS, Ecommerce and Logistics)

eShipz is a rapidly growing logistics automation platform that helps brands streamline shipping operations and create seamless post-purchase experiences. Offering innovative solutions including multi-carrier integration, real-time tracking, NDR management, returns, and freight auditing, eShipz empowers companies with efficiency and transparency. Trusted by over 350 businesses across industries, eShipz provides automated shipping labels, easy analytics, and reliable customer support. With a focus on smarter shipping solutions, eShipz is dedicated to transforming logistics for both eCommerce and enterprise clients.

This is a full-time on-site role located in Bengaluru for the position of Manager - Customer Success. The primary responsibilities include ensuring customer satisfaction, managing customer accounts, improving customer retention rates, and acting as the key point of contact for customer interactions. The role also involves addressing customers needs, providing resolutions to inquiries, and fostering long-term relationships by offering exceptional support and services. The Manager will play a critical role in ensuring that clients derive maximum value from the platform.

• Proficiency in fostering Customer Satisfaction and building strong client relationships.
• Strong Analytical Skills to assess customer needs, monitor performance metrics, and identify opportunities for improvement.
• Experience in Customer Retention strategies and Account Management to maintain a loyal client base and manage accounts effectively.
• Excellent Communication skills to effectively interact with clients, resolve queries, and provide insightful guidance and support.
• Proven ability to manage multiple clients and projects, prioritizing tasks to meet deadlines.
• Familiarity with SAAS, eCommerce, or logistics industries is preferred.
• Bachelor's degree in Business Administration, Marketing, or a related field; an MBA is a plus.