Manager - Customer Success

Collegedunia

Bengaluru

2-7 Years

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Posted a month ago
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Job Description

As a Customer Success Manager, you would be the single point of contact between the Key Clients and the internal teams.
Client Relationship Building - The Customer Success Manager would be responsible for building effective relationships with some of the key clients and maximizing revenue from the assigned existing accounts.
Scaling/Upselling Key Accounts - Identifying upselling opportunities across the key existing clients and expanding relationship with them by continuously proposing new solutions and ensuring that revenue enhancement is achieved in line with the company's objectives.
Collaborate with the Account Managers to discover opportunities of optimization, and drive campaign performance through implementation of best practices
Apart from building strong communication channels at all levels of the client's organization, the CSM would also be responsible for setting proper expectations and ensuring that performance is maintained
Conducting regular review meetings with the client to keep them apprised of the progress of their campaigns, gather feedback from them and facilitate troubleshooting wherever necessary, present future plan of action along with forecasts using key account metrics.
Escalation Management - Proactively support customers by effectively handling their escalations through understanding of the client's critical priorities, solving the complex blockers and ensuring delivery of the promised deliverables within the communicated time frame
Conduct diagnostics and identify gaps in the customer's setup and processes; evangelize and guide customers to implement improvements which could boost output
Strong negotiation skills, with the ability to follow-through on client contracts
Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person - Result-oriented and self-motivated to quickly iterate to deliver desired outcomes
Experience in interacting with key client executive influencers, and building trusted relationships across the client organization
Hunter mentality that builds win win relationships

More Info

Job Type:

Permanent Job

Industry:

Information Technology

Role:

Other Customer Service /Call Center

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Collegedunia

Collegedunia Web Pvt Ltd. has successfully established itself as a leading educational portal, India’s largest review platform, and an extensive search engine for students, parents, and education industry players who are seeking information on the higher education sector in India and abroad. Since 2014, Collegedunia has been committed to helping students and parents with authentic information on more than 27,000 colleges, 7000+ courses, 350+ exams segmented in streams like Management, Engineering, Medical, Arts and much more. At Collegdunia, we aim to help students make the right decision, hence offering over 2,00,000 bonafide College Reviews. Within the span of 5 years, Collegedunia has an average of 10 Lac sessions daily and aims to multiply the number in the coming future. We aspire to reach the maximum number of students who wish to pursue higher education in India or Abroad.

Job ID: 118200071

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