Manager - Customer Service Operations

Role: Cisco Catalyst SDWAN L3 Engineer / SME
Location: Pune
Experience: 710+ years (35 years Catalyst SDWAN mandatory)

Job Summary

Hiring an experienced Cisco Catalyst SDWAN L3 Engineer with strong handson expertise in vManage, SDWAN Controllers, Catalyst SDWAN Edge, overlay/underlay design, OMP, centralized/data policies, segmentation, and advanced routing. The role involves complex SDWAN deployments, L3 escalations, WAN migrations, and performance optimization for enterprise networks.

Key Responsibilities

Deploy, configure & troubleshoot Cisco Catalyst SDWAN (vManage, Controllers, Catalyst SDWAN Edge)
Lead L3 escalation handling, fabric outages, tunnel issues, OMP & policy failures
Design hybrid WAN (MPLS + Internet + LTE) and optimize routing
Migrate legacy MPLS/VPN networks to Catalyst SDWAN
Tune AppAware routing, QoS, segmentation & centralized/localized policies
Perform RCA, upgrades, patches & lifecycle management
Prepare HLD/LLD, SOPs, runbooks & follow ITIL processes

Required Skills

Handson expertise in Cisco Catalyst SDWAN architecture & components
Strong in OMP, control/data policies, routing & segmentation
Protocols: BGP, OSPF, VRF, IPSec
Tools: SolarWinds, Zabbix, PRTG
Basic firewall knowledge (Fortinet / Palo Alto / ASA / Checkpoint)
Strong troubleshooting using PCAP, logs, control connections

Preferred Certifications

Cisco SDWAN Specialist (Catalyst SDWAN)
CCNP Enterprise / Security
CCIE Enterprise Infrastructure / Security (added advantage)
ITIL Foundation