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Manager - Customer Interaction Suite

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Job Description

We are seeking an experienced Software Architect & Developer with deep expertise in VoIP and real-time communication systems. The ideal candidate will design, build, optimize, and scale high-performance telecom platforms using FreeSWITCH, Kamailio, SIP signaling, and RTP media technologies. This role combines hands-on development, system architecture, and technical leadership in a production-grade environment.

Key Responsibilities

Architecture & System Design

  • Design and architect scalable, high-availability VoIP platforms

  • Define end-to-end architecture for SIP signaling, media handling, and call routing

  • Make architectural decisions around performance, security, and fault tolerance

  • Lead technical design reviews and ensure best practices are followed

Development & Implementation

  • Develop and maintain core services using Golang and C/C++

  • Customize and extend FreeSWITCH and Kamailio for call control, routing, and media handling

  • Implement SIP features using SIP, SDP, RTP, RTCP, SRTP, and DTLS-SRTP

  • Build backend services and APIs supporting VoIP workflows

  • Integrate messaging and data layers using Redis, RabbitMQ, MySQL, MongoDB

Performance, Reliability & Security

  • Optimize call setup times, media quality, and system throughput

  • Ensure secure communication using SRTP and DTLS-SRTP

  • Monitor, debug, and resolve signaling and media-related issues

  • Perform deep protocol-level analysis to troubleshoot complex VoIP problems

Debugging & Monitoring

  • Analyze SIP and RTP traffic using Wireshark and VoIP monitoring tools

  • Identify packet loss, jitter, latency, and signaling issues

  • Proactively improve system observability and alerting

Cloud & DevOps (Optional but Preferred)

  • Deploy and manage VoIP services on AWS or other cloud platforms

  • Containerize services using Docker

  • Orchestrate deployments with Kubernetes

  • Work closely with DevOps teams to improve CI/CD pipelines

Collaboration & Leadership

  • Mentor junior developers and review code

  • Collaborate with product managers, QA, and operations teams

  • Document architecture, workflows, and technical decisions

More Info

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About Company

Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 138198499