Manager Customer Experience

Real Time Data Services

Gurugram, Gurugram, India

8-13 Years

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Posted 5 days ago
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Job Description

Job Responsibilities

Manage the end-to-end customer journey to ensure a smooth experience.
Oversee and guide the customer support team for timely issue resolution.
Analyze customer feedback and share insights with leadership.
Handle customer escalations and conduct root cause analysis.
Collaborate with product, sales, and operations teams to improve processes.
Develop customer retention strategies and maintain strong client relationships.
Monitor and optimize CRM and customer support tools.
Track customer satisfaction metrics like CSAT and NPS.
Train and mentor team members to build a customer-centric culture.

Required Skills

Ability to analyse customer data and CX metrics.
Proficiency in CRM and ticketing tools.
Strong leadership and team-management skills.

Qualifications

An MBA from a Tier-1/2 institute is preferred.
8-13 years of experience into customer experience & customer success.

ABOUT RTDS

Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services. Our continuous innovation-led services include:

Managed Cloud Hosting Services
AWS Cloud Services
Public Cloud Solutions
Cybersecurity Solutions

OUR MISSION

To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers.

OUR VISION

Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach.

OUR BRANDS

AceCloud:

AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes:

Public Cloud
Private Cloud
Cloud GPUs
Kubernetes
Infrastructure as a Service (IaaS)
AWS Services

Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn More

Ace Cloud Hosting:

Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include: