Role Purpose
We are looking for a
strategic, hands-on leader to drive operational excellence, execution discipline, and continuous improvement across NxtWave. As
Manager Business Process Excellence & Assurance, you'll build data-led, scalable, and efficient processes that strengthen cross-functional performance and enable sustainable growth.
About The Role
You will lead the
Business Process Excellence & Assurance team, responsible for identifying process gaps, optimizing workflows, and driving measurable improvements across all business functions.
This role requires a mix of analytical problem-solving, stakeholder management, and team leadership ideal for someone who thrives at the intersection of data, operations, and execution.
Key Responsibilities
Team Leadership & Delivery
- Lead and mentor a team of Process Excellence & Assurance Specialists.
- Define quarterly roadmaps and ensure timely project execution.
- Uphold high standards of analytical rigor, reporting, and communication.
Process Review & Optimization
- Conduct reviews across Sales, Product Delivery, Marketing, HR, and Support functions.
- Identify inefficiencies, redesign workflows, and track measurable post-implementation impact.
- Institutionalize best practices and ensure SOP adherence.
Data Analysis & Insights
- Use business data to detect performance gaps, delays, or inefficiencies.
- Build dashboards and reports that translate complex data into actionable insights.
- Partner with leadership to drive decisions rooted in metrics and trends.
Cross-Functional Collaboration
- Work closely with business heads to align priorities and track improvement outcomes.
- Represent the function in leadership reviews and ensure project closures.
- Document learnings and build standard frameworks for repeatable success.
What We're Looking For
Experience & Background
- 4+ years in Process Excellence, Business Operations, or Strategy roles.
- 2+ years leading teams or large-scale cross-functional projects.
- Experience in EdTech or Service Operations is a plus.
Analytical & Technical Skills
- Proficiency in Excel/Google Sheets; exposure to SQL/BI tools preferred.
- Strong analytical thinking and data interpretation skills.
- Familiarity with process improvement frameworks (Lean, Six Sigma, etc.).
Leadership & Execution
- Proven ability to translate strategy into structured execution.
- Strong stakeholder management and project delivery discipline.
- Passion for leveraging AI and automation to make operations smarter.
Mindset
- Detail-oriented, structured, and outcome-focused.
- Thrives in a dynamic, fast-scaling environment.
