Max Life Insurance Company Limited is looking for Manager - Customer Engagement to join our dynamic team and embark on a rewarding career journey
Customer Relationship Management
- Interact with customers through various channels (phone, email, chat, social media) to respond to inquiries, resolve issues, and provide support
- Build strong, trust-based relationships with customers to promote loyalty and customer retention
- Proactively engage with customers to gather feedback, understand their requirements, and identify areas for improvement
Customer Support
- Assist customers in understanding the company's products or services, features, and benefits
- Troubleshoot and resolve customer complaints or concerns in a timely and efficient manner
- Collaborate with other teams (eg, technical support, sales, product) to address complex issues and ensure prompt resolution
Customer Onboarding and Training
- Guide new customers through the onboarding process, ensuring they have a smooth and successful start
- Conduct product or service training sessions to help customers maximize their use of the company's offerings
Customer Feedback and Surveys
- Develop and implement customer satisfaction surveys to assess customer experiences and identify areas for improvement
- Analyze customer feedback to identify trends and opportunities for enhancing the customer experience
Customer Engagement Strategies
- Collaborate with marketing teams to design and execute customer engagement strategies
- Create and manage customer loyalty programs, referral initiatives, and other customer-centric campaigns
Customer Success and Upselling
- Monitor customer usage and engagement to identify opportunities for upselling or cross-selling additional products or services
- Work closely with the sales team to nurture leads and turn them into successful customers
Data Analysis and Reporting
- Track and analyze key performance metrics related to customer engagement and satisfaction
- Prepare regular reports for management, highlighting trends and actionable insights
Role: Customer Success Manager
Industry Type: Insurance
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: Any Graduate
PG: Any Postgraduate
