Manager - CRM & Revenue Operations (Zoho)

Job Title: Senior Manager/ Manager CRM & Revenue Operations (Zoho)

Location: Gurgaon (Work From Office)

Company: Radical Minds Group (Radical Minds Technologies Pvt. Ltd. & RMT Engineering Pvt. Ltd.)

About Radical Minds Group & RMT Engineering

Radical Minds Technologies (Group)

Radical Minds (est. 2010) powers mission-critical operations for leading brands across Travel & Hospitality, BFSI/Fintech, Airlines, Logistics, Crypto, E-commerce, Retail, Healthcare, and Govt/PSUs. With 7,000+ employees and 100+ clients, we run high-volume, high-stakes contact center and back-office operations where uptime, quality and governance are non-negotiable.

RMT Engineering

RMT Engineering is the Group's technology arm. We build and scale IT services & product engineering (custom software, cloud, data & analytics, intelligent automation) and AI/ML solutions & products, including OptiML QMS, Chatbot/Voicebot/Conversational Bots, Dialer/IVR/Logger, CRM and model engineering platforms. We work end-to-endfrom discovery and pilots/POCs to secure production rollouts with robust SLAs.

Together, Radical Minds + RMT Engineering offer an integrated Operations + Technology stack that accelerates modernization and time-to-value for enterprises across various industries/domain.

We are now building a unified global Sales & Business Development engine across India, US and UK/Europe and implementing Zoho One as the core operating platform for both Radical Minds and RMT Engineering.

To drive this, we are hiring a hands-on Senior Manager/ Manager CRM & Revenue Operations (Zoho) as a single owner for CRM, tools, dashboards and GTM operations across the entire Radical Minds Group (both companies together).

We are not looking for a theoretical profile or someone who only strategise or manages vendorsthis person must be deeply hands-on, technically strong and process-oriented, able to design and implement, not just review PPTs.

Role Summary

The Senior Manager/ Manager CRM & Revenue Operations (Zoho) will:

• Own Zoho One / Zoho CRM end-to-end design, implementation, configuration, administration and continuous improvement for both Radical Minds and RMT Engineering.
• Act as SPOC for all BD teams (India, US, UK/Europe, Domestic, PSU/Govt, RMT Tech), SPOC for Management, and SPOC for Digital Marketing team.
• Set up and manage lead flows, lead assignment, campaigns, reporting and dashboards across RM & RMT.
• Own and coordinate integrations between Zoho and external tools such as Apollo, LinkedIn Sales Navigator, TenderTiger, GeM, BidPrime, Meta/Insta/Google Adwords and digital marketing platforms.
• Ensure high data hygiene, process discipline and adoption across the organisation.

This is a high-visibility individual contributor role working directly with the Founder & MD, Executive Director, CFO, CMO and global BD heads. There is no team under you initially you will be expected to personally configure, build and run the CRM & RevOps stack.

Key Responsibilities

1. Zoho One / Zoho CRM Ownership

• Lead end-to-end implementation, configuration and administration of Zoho CRM (and related Zoho apps like Campaigns, Desk, Analytics) for both RM & RMT.
• Design and maintain:
• Modules, fields, page layouts and validation rules
• Pipelines and deal stages for both RM and RMT businesses
• Territories, lead and deal assignment rules
• Workflows, automation, approvals and notifications
• Manage user roles, profiles, access rights and security across multiple business units and geographies.
• Act as the primary point of contact with Zoho and any Zoho implementation partners.

2. SPOC for BD Teams, Management and Marketing

• Act as single point of contact for all Sales/BD leaders:
• US (North America), UK/Europe, India Corporate/Enterprise, RMT Tech, Domestic, PSU/Govt/Tenders.
• Work closely with Founder & MD, Executive Director, CFO and CXOs to:
• Design and maintain management dashboards and MIS for pipeline, revenue, forecasts and performance.
• Partner with CMO and digital marketing team to:
• Integrate campaigns and landing pages with Zoho
• Define and maintain lead flows, tagging and attribution
• Ensure every marketing lead is tracked end-to-end inside CRM.

3. Lead Management, Campaign & Funnel Operations

• Design and maintain a robust lead management framework:
• Lead sources, lead statuses, priorities and SLAs
• Lead assignment logic (region, product, segment, brand RM vs RMT)
• Escalation rules for unattended / ageing leads.
• Coordinate with Digital Marketing to:
• Capture all inbound leads from Google Ads, Meta, LinkedIn Ads, website forms and campaigns into Zoho with proper UTM/source tagging.
• Implement basic and later advanced lead scoring models using Zoho and connected tools.
• Ensure seamless mapping of Lead Opportunity Proposal Win/Loss within Zoho for both RM and RMT.

4. Integrations & Tool Stack Management

• Design, set up and maintain integrations between Zoho and:
• Apollo contacts, accounts, activities, sequences mapping
• LinkedIn Sales Navigator account and contact workflows where applicable
• TenderTiger, GeM, other tender portals, BidPrime through APIs or structured imports/exports, with proper mapping into Zoho
• Telephony / email systems and other lead sources as needed.
• Coordinate with external vendors (Zoho, Apollo, TenderTiger, etc.) for:
• Implementation support
• Troubleshooting and optimisation
• Feature roll-outs and upgrades.

5. Reporting, Dashboards & Analytics

• Build and maintain standard dashboards in Zoho CRM / Zoho Analytics for:
• Senior management (Founders, ED, CFO, CXOs)
• Regional BD heads
• Marketing and tender teams.
• Prepare weekly, monthly and quarterly CRM/RevOps MIS:
• Leads created, meetings booked, opportunities created
• Pipeline by stage, by region, by product, by channel
• Win/loss metrics with reasons
• Tender/RFP funnel (identified, submitted, shortlisted, won).
• Support leadership with ad-hoc analysis and data extracts for reviews, board meetings, investors and client presentations.

6. Data Quality, Governance & Training

• Own data hygiene and governance in Zoho:
• Standardised naming conventions and mandatory fields
• Dedupe checks and processes
• Regular audits for missing, incomplete or stale data.
• Conduct training and refreshers for BD, SDRs, tender team and marketing on:
• How to use Zoho correctly
• How to log activities and update pipeline
• How to interpret dashboards and reports.
• Monitor user adoption and activity metrics; flag and escalate non-compliance to respective heads.

Required Experience & Background

• Total Experience: 815 years
• Relevant Experience: Minimum 45 years of hands-on Zoho CRM (or equivalent CRM) configuration and administration is mandatory.
• Proven experience in roles such as:
• CRM Administrator / Zoho Consultant
• Revenue Operations / Sales Operations
• Marketing Operations with deep CRM ownership.
• Experience in B2B services / SaaS / IT / BPO / outsourcing environment will be preferred.
• Demonstrated ability to work directly with senior leadership and multiple business stakeholders.

Technical & Tool Skills (Mandatory / Strongly Preferred)

• Deep, hands-on expertise in Zoho CRM:
• Modules, layouts, validation rules, workflows, blueprints, automation, APIs/webhooks.
• Working knowledge of broader Zoho ecosystem:
• Zoho Campaigns, Zoho Desk, Zoho Analytics (or other BI tools).
• Experience integrating CRM with:
• Apollo or similar outbound/sequence tools
• LinkedIn Sales Navigator
• Marketing platforms (Google Ads, Meta, LinkedIn, landing page tools).
• Comfort with:
• APIs, webhooks, third-party connectors (e.g. Zapier/Make)
• CSV/Excel-based imports, data cleaning and transformation
• Building and maintaining dashboards and reports.

Domain & Process Understanding

• Strong understanding of B2B sales processes and funnels:
• Lead MQL/SQL Opportunity Proposal Win/Loss.
• Familiarity with:
• Territory management, quotas, forecasting, pipeline health
• Lead assignment, SLAs, follow-up cadence
• Campaign attribution and basic marketing analytics concepts (UTM, source/medium, etc.).

Personal Attributes

• Hands-on individual contributor willing to personally configure, test, fix and optimise systems (not just coordinate vendors).
• High ownership and accountability behaves like an internal consultant and system owner.
• Strong communication skills (written and verbal) in English and Hindi.
• Ability to influence and enforce process with senior BD leaders while maintaining good relationships.
• Structured, detail-oriented, comfortable creating documentation, SOPs and trainings.
• Mature, stable, and comfortable working with confidential business data and leadership-level visibility.

Education

• Graduate in Engineering / Computer Science / IT / Maths / Statistics / Business / Commerce.
• Certifications in Zoho CRM / CRM administration / marketing automation / data analytics will be an added advantage.

Role Type & Growth

• Role Type: Senior individual contributor no team initially.
• Potential to build and lead a small CRM/RevOps team in future once the platform is stabilised and scaled.

How to Apply

If you have a proven track record in Zoho CRM implementation, revenue operations and sales/marketing operations, we invite you to apply and be part of our long-term value creation journey at Radical Minds Group.

Please apply via LinkedIn or write directly to: [Confidential Information]