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At American Express, our culture is built on a 175-year history of innovation, sharedand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
The objective of the US Consumer Governance and Control Team is to manage and support all aspects of operational risk. This includes proactively identifying operational, financial, and compliance risks, ensuring that effective controls are in place and functioning as intended to support business continuity, and maintaining compliance with both internal policies and external regulatory requirements.
US Consumer Services is looking for a Manager of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
TheManager of Issues, Events & Remediation will (responsibilities):
.Support BU's ability to proactively identify, respond, and resolve Issues, Events & Remediation to minimize impact, as well as to prevent recurrence through effective resolution and lesson learning.
.Perform quality assurance on documentation as well as sample testing on resolution of issue/ORE/remediation type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes.
.Scope & triage areas of the remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process.
.Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes and thus, share insights, better practices, themes, etc. across the enterprise.
.Monitor adherence to escalation protocols and support timely surfacing of high-risk issues and events to senior leaders.
.Act as a liaison between the enterprise, business teams to ensure policy and procedure updates are clearly understood, and embedded into business processes.
.Serve as a trusted advisor to business teams, imparting ongoing guidance and knowledge on issues & events frameworks, standards, expectations, and best practices to support a strong operational risk environment, strengthen control environment and reduce recurring risk exposure.
.Drive transparency, accountability, and learning through strong risk awareness and consistent issues & events management practices, while partnering closely across business, risk, and technology teams.
Minimum Qualifications
.4-6 years of experience in operational risk management concepts (issues & events frameworks), controls, audit, compliance, operational excellence, or related functions within financial services.
.Strong analytical and problem-solving capabilities ability to interpret data, identify trends, and evaluate control environments.
.Proven ability to influence across functions without authority and collaborate across matrixed teams.
.Strong project management, and stakeholder management skills with the ability to drive clarity in complex situations and translate complex risk topics into clear, actionable insights for senior management.
.Excellent written and verbal communication skills, especially in preparing concise and executive-ready reporting, with the ability to educate partners at all levels on issues & events management
.Highly self-motivated and resourceful who is able to operate independently, with the ability to manage multiple priorities, drive follow-ups, and maintain accuracy under deadlines.
.Demonstrated experience in process excellence, continuous improvement, and implementation of best practices.
Preferred Qualifications
.Bachelor's degree in Business, Finance, Risk Management, or related discipline advanced degrees or certifications (e.g., CRMA, CIA, CISA) are a plus.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express Company (Amex) is an American multinational corporation specialized in payment card services headquartered at 200 Vesey Street in the Battery Park City neighborhood of Lower Manhattan in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average. The company's logo, adopted in 1958, is a gladiator or centurion whose image appears on the company's well-known traveler's cheques, charge cards, and credit cards.
Job ID: 145319861
