Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
The Role
ServiceNow, is seeking an experienced Communications professional to support and drive an integrated communications approach in India, and closely integrated with the Global Communications and the India Marketing and Sales teams. The role will have responsibility across all areas of the communications mix including the creation and execution of Thought Leadership content campaigns that are executed through Media Engagement and Employee Communications. The role will also provide guidance and support to social media and analyst relations efforts.
This is a great opportunity to really create, own, and drive a truly integrated program, where your efforts and results will directly impact the growth and success of the business and you'll be rewarded for doing so.
The role will have a significant profile within the India Marketing and Sales teams. The ideal candidate will have a strong B2B tech background and experience in either or both agency and in-house communications environments and working knowledge of media and customer programs frameworks. The role is based in Mumbai.
What You Get To Do In This Role
- Develop, execute and manage integrated PR campaigns that tell the ServiceNow story in a compelling wayaccessible to target audience (C-suites), and highlighting customers, partners and influencers, including the creation of short and long form content (including multimedia) for distribution across multi-channels
- Work closely with business units to identify and exploit trends that expand ServiceNow's leadership.
- Partnership communications drive end to end management of partner communications
- Drive and manage agencies that support India communications programs
- Research, identify and pitch innovative stories through multiple channels and work with stakeholders to take this out to the market
- Develop, execute and manage integrated employee communications campaigns working closely with the APAC employee communications leader
- Support ServiceNow global and India events as needed
- Support analyst and influencer engagement programs working closely with the APAC analyst relations leader
- Assist internal subject matter experts/spokespersons in preparing content that is tailored for an analyst audience
- Support the building of ServiceNow branded social communities and deepen interactions with Indian audiences, working closely with the APAC social media leader
Qualifications
To be successful in this role you have:
- Educated to degree level (B.A. in communications, journalism, marketing or business preferred)
- Fluent spoken and written English
- The ability to build a strategic communication program that leverages existing global storylines and integrates localized angles and nuances for impactful results 7-10 years of public relations experience within PR agency/ in house environment
- Track record of creating and executing impactful PR campaigns Experience with tech, business and social media, a background in enterprise software and/or cloud computing a plus.
- Proven experience in developing content, including blogs, bylines, key messages and fact sheets.
- Excellent communications skills, both written and verbal, with attention to detail.
- Comfortable supporting and driving various agencies to deliver targeted tier one press and analyst coverage
- Passion for storytelling and identifying trends.
- Entrepreneurial spirit, with a desire to own projects from start to finish.
- Outstanding project management skills and resourcefulness under tight deadlines
- Creative and strategic approach to problem solving
- Ability to work well independently and as part of a regional & global team
- High energy, can do personality and ability to thrive in a fast-paced, growth environment
- Be a hands-on doer in addition to logical planner and leader
- Success for this role will be measured by:The clear planning and execution of integrated campaigns across Communications and marketing that help support the business in its growth strategy
- Delivery of tangible results and the clear communication of them
- Demonstrated partnership and mutual respect with marketing counterparts in the region to deliver an aligned plan with results that help move the needle
- Clear ability to balance multiple stakeholders and deadlines both globally and locally both the global requests along with the local requirements
FD21
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [Confidential Information] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
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