Manager, Change Management

About McDonald's:

One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Position Summary:

Manager, Change Management (Data Product Coach)

As a Manager, Change Management/Data Product Coach, you will support multiple global product teams to embed best practices in change management, adoption planning, and cross-functional collaboration. Operating across a diverse portfolio of data products, you will play a key role in helping teams navigate organizational complexity, understand user needs, and deliver change in ways that stick.

This role is focused on enabling teams to deliver successful outcomes by supporting the behaviors, mindsets, and practices that underpin great data products. You will play a critical role in helping teams plan for adoption, engage stakeholders effectively, and embed user-centric ways of workings. Working alongside product managers and technical leads to ensure smooth and sustainable delivery. You will work globally, supporting central teams as well as market-based stakeholders.

Who we're looking for:

Primary Responsibilities:

• Support product teams in developing practical, user-focused change management strategies and engagement plans.
• Supporting digital transformation initiatives focusing on content development/curation, project/organizational communication, define Key performance indicators to measure project health status and success of change management initiatives (Impact & Readiness)
• Facilitate cross-functional alignment between data product managers, technical teams, business users, and market leads.
• Help product teams assess the desirability and feasibility of change initiatives, drawing on business context and stakeholder insight.
• Lead sessions and rituals that promote shared ownership, continuous learning, and adaptive delivery across product teams.
• Create and maintain documentation, templates, and playbooks that help teams scale change practices across the portfolio.
• Support stakeholder communications, onboarding, and feedback loops to maximise product adoption and impact.
• Contribute to broader team learning by sharing methods, tools, and lessons learned across EDAA product squads.
• Act as a culture carrier, helping to embed agile ways of working, user centricity, and business empathy in how teams operate.

Qualifications:

• Demonstrated experience in digital transformation, change management, facilitation, or agile coaching, preferably within a product or tech-led environment.
• Strong communication and relationship-building skills, especially with cross-functional and cross-cultural teams.
• Ability to quickly absorb new business domains and translate complex challenges into actionable change plans.
• A collaborative, low-ego style with a willingness to support rather than lead from the front.
• Previous experience working across multiple product teams or initiatives in a global or matrixed environment.
• Hands-on experience with JIRA and JIRA Product Discovery is essential.
• Prior use of Agile methodologies is required, with Scrum certification considered a strong advantage.
• Bachelor's degree in a relevant discipline such as Business, Organizational Psychology, Communication, or a related field.

Work location: Hyderabad, India

Work pattern: Full time role.

Work mode: Hybrid.

Additional Information:

McDonald's is committed to providing qualified individuals with disabilities with reasonable accommodations to perform the essential functions of their jobs. McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

McDonald's Capability Center India Private Limited (McDonald's in India) is a proud equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive culture. At McDonald's in India, employment decisions are based on merit, job requirements, and business needs, and all qualified candidates are considered for employment. McDonald's in India does not discriminate based on race, religion, colour, age, gender, marital status, nationality, ethnic origin, sexual orientation, political affiliation, veteran status, disability status, medical history, parental status, genetic information, or any other basis protected under state or local laws.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.