Manager - Category Management ( E-commerce)

I. Job Summary:

Want the unique experience of accelerating growth of a fast-growing, dynamic, and increasingly visible and impactful part of Lowe's We are looking for an exceptional leader who will be key in driving the long-term revenue and profit growth of Lowe's US online businesses.

As a Manager, Category Experience you will be focused on improving customer satisfaction, increasing traffic and sales and improving conversion while driving the online experience. You will be accountable for working closely with Core and Online Merchants to leverage customer data and competitive benchmarking to identify the most significant opportunities to improve the customer experience across merchandising categories. The Manager will be accountable for ensuring that online assortments maximize sales by marketing a collection of products with compelling color, style, and promotional strategies. You will provide recommendations regarding product mix and top selling products through review and analysis of sales history and gross margin. The Manager, Category Experience will lead a team and be responsible for inspiring, managing and developing team members.

We are looking for an ambitious, dynamic, growth-oriented, self-motivated leader who will re-define the trajectory of this critical strategic objective for Lowes.com. If this, is you, please read on to learn more!

II. Roles & Responsibilities:

Core Responsibilities:

• Works closely with Core Merchandising leadership team to understand the merchandising strategies and objectives.
• Acquire & Coach team on building, retaining and documenting business context to enable efficient execution.
• Analyzes and leverages customer information and behaviors as well as competitive benchmarking to identify areas necessary to improve the customer research/shopping experience.
• Establish Global working best practices to enable effective partnership and build execution ownership.
• Partner with Mooresville Managers to forecast workload, drive prioritization conversation & provide capacity visibility.
• Establish, Coach & Train Project Management practices to enable teams to delivery to define PHI metrics.
• Partner with Product, Technology & Business teams to enable teams to deliver flawless execution.
• Create & drive problem solving culture within teams to solve execution & business problems. Help teams implement various techniques of six sigma to streamline process.
• Drive operational excellence practices within the team!
• Responsible for Selecting, Hiring, Developing, Engaging & retaining talent.
• Build practices on team member development and leveraging various tactics to help them make progress on their developmental goals.
• Build and environment to encourage diversity & inclusion within the team.
• Analyzes customer information to identify the most significant opportunities to improve the customer experience across categories.
• Manages the process to identify opportunities to improve taxonomy, purchase path (search and navigation), data content, Search Engine Optimization (SEO) and post-transaction results through tactical execution.
• Optimizes the category level customer funnel.
• Builds, develops, and leads a team of people leaders. This includes preparing them for growth opportunities and advancement while recruiting, selecting, and hiring talent.
• Maintains and inspires a highly skilled and engaged team with a focus on clear and consistent communication around company objectives, responsibilities, and expectations.
• Builds and maintains relationships with strategic vendor partners.

III. Years of Experience

• 8+ years of Retail Experience
• 3+ years of experience in leading teams

IV. Education Qualification & Certifications (optional)

Required Minimum Qualifications:

• B.com / BBM / MBA / Retail Operations Management

V. Skill Set Required

Primary Skills (must have)

• Proven results in most or all the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis.
• Strong numeric and advanced analytics aptitude.
• Ability to operate simultaneously and effectively in both tactical and strategic modes.
• Ability to think both strategically and tactically with good attention to detail.
• Strong leadership and interpersonal skills
• High technical aptitude with web-based tools and proficiency in Microsoft Office Tools.
• Strong interpersonal, motivational, and communication skills (speaking, writing, presenting).
• Flexible and able to perform in a fast paced, changing environment.
• Understanding of Retail Industry (local or global)
• Strong communication skills ability to comprehend, articulate and seamlessly communicate locally.
• and globally
• Experience in leading teams with Global interactions and driving process improvements within teams.
• Problem Solving ability to leverage data, information and visuals to solve business and execution.
• challenges.
• Demonstrate strategic & critical thinking.
• Advanced understanding of Project Management practices

Secondary Skills (desired)

• Search Engine Optimization
• Web Analytics (Adobe Analytics or Google Analytics)
• Data Analysis & data story telling