Manager Business Support Operations
About Medline India:
Medline India was setup in 2010 in Pune, primarily as an offshore Development Centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a Great Place to Work by the Great Place to Work Institute (India) for the duration June 2025 June 2026. We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today's toughest healthcare challenges.
About Medline Industries, LP:
Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care. At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centers, physician offices, home care agencies, providers, and retailers. We're proud to be recognized by Forbes as one of America's Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years.
Job Description:
This position will be primarily responsible for providing collaborative engagement with multiple of Medline's US business units to align with their visions and consistently deliver high-quality services.
This person will need to have strong communication, collaboration, analytical skills, and a desire to work for a fast-paced, large corporate organization. In addition to exceptional leadership, a roll up your sleeves attitude is needed. We are seeking a dynamic professional with strong prior experience in the area of Business Operations/Support area (preferably in the supply chain, medical device or biomedical area).
Roles and Responsibilities:
- Driving results and team deliverables-
- Lead and manage multiple teams at Medline India supporting diverse business functions, including supply chain operations with a focus on inventory management across multiple product divisions. Key responsibilities include managing surplus, branch holds, customer returns, and related inventory controls.
- Provide leadership oversight for the business analytics function, primarily responsible for identifying, analyzing, and interpreting data to develop reports that accelerate decision-making and deliver clear, actionable business insights.
- Ensure consistent delivery of team outcomes with strong ownership of productivity, quality, and turnaround time.
- Build independent, accountable teams that foster trusted stakeholder relationships, adapt effectively to business needs, and deliver on organizational expectations and strategies.
- Operate with confidence, urgency, and accountability to achieve sustainable results.
- Model and reinforce Medline's core values, ensuring they are consistently upheld by both self and team members.
- Develop and coach team leaders
- Develop capable and independently functioning leads by mentoring and coaching them to become dependable leaders who consistently deliver strong results and cultivate highperforming teams.
- Drive leads to adopt new approaches, frameworks, and best practices while proactively identifying and addressing training and development needs for continuous growth.
- Stakeholder management -
- Serve as the primary point of contact for stakeholders across business units to align on goals, priorities, and expectations.
- Partner with US stakeholders to identify and transition new business functions to Medline India.
- Enable transparent, timely, and tailored communication while ensuring ownership of daily deliverables and alignment with business objectives.
- Maintain continuous engagement with leadership to stay aligned with organizational vision and growth plans.
- Implement and manage feedback mechanisms to strengthen collaboration and ensure clear expectation alignment with strategic partners.
Required Skills and Competencies:
- Management of employees and people managers
- Stakeholder partnership
- Cross-functional collaboration and influencing
- Effective problem-solving and prioritization
- Ability to manage the small details and draw the correct conclusions from the big picture
- Strong understanding of business operations and support processes
- Solid understanding of corporate ERP systems like SAP
- Strategic and analytical thinker who can develop clear and concise recommendations
Educational and Work Qualifications:
- Bachelor's degree
- M.B.A. in Operations/supply chain/Business Management is preferred
- 12+ years of total experience
- 4+ years of experience in managing business operations/support teams as a manager
- Experience managing both people managers and individual contributors
- Experience of building teams around Business Support/Operations
- Experience in conducting performance reviews and merit increases for the team for at least two formal cycles
- Experience in managing multiple stakeholders across diverse geographies
- Experience working in Captive/GCC/Shared services (Medical device industry) is preferred
- Experience with data visualization using Excel/BI tools like PowerBI or Tableau
