Manager- Billing Ops
Job Description
- Provide hands-on L2 Application Operations leadership for telecom Billing Operations, with primary focus on bill run processing, invoice posting, call/CDR processing and discrepancy management across supported billing platforms.
- Ensure reliable daily and bill-cycle operations through technical monitoring, incident restoration, SLA/KPI adherence, pre/post-bill validation, reconciliation, exception handling and proactive problem management.
- Drive automation, observability, continual improvement and responsible AI/AIOps adoption to reduce manual effort, improve billing accuracy and accelerate detection and resolution of operational issues.
- Requires 4-7 years of Telecom IT, BSS or enterprise billing Application Operations experience with strong hands-on production-support responsibility.
More Info
Key Skills
KPI adherence
discrepancy management
pre post-bill validation
call CDR processing
bill run processing
incident restoration
invoice posting
technical monitoring
Application Operations
Billing Operations
AIOps
observability
About Company