The primary responsibility of this role is to manage and oversee the business operations of the Back-Office Department (BO) pertaining to Broking & Depository Participant (DP) operations. The role involves supervising daily operational activities, ensuring compliance with regulatory standards, handling client queries, driving automation initiatives, and supporting business growth through data-driven insights.
Ideal Candidate
A highly experienced professional with strong leadership skills, deep understanding of stock broking & DP operations, and the ability to balance compliance, operational efficiency, and business growth in a fast-paced environment. The candidate must demonstrate a customer-first attitude, be highly data-driven, and thrive in a competitive, result-oriented work culture.
Responsibilities
1. Depository & Settlement Operations
- Lead and manage overall functioning of Depository Operations.
- Oversee day-to-day settlement activities including securities pay-in/pay-out.
- Manage creation of pledges for margin shortfalls/exposure.
- Handle back-office operations pertaining to Cash, FnO, Mutual Funds, Treasury Bill, and corporate actions.
- Execute Dematerialisation/Transmission/Transposition of physical shares.
- Facilitate Delivery Instruction Slip processing, Early Pay-in, and pledge/re-pledge/un-pledge transactions.
2. Business Operations & Reporting
- Manage processes such as CKYC, CVL KRA, Demat Account Opening, and UCC creation.
- Fulfil client necessities and assist with Demat account opening queries.
- Process EOD margin files, trade files, and generate contract-cum-bills.
- Prepare and deliver weekly/monthly MIS reports to management.
- Maintain operational masters and update changes in systems/interfaces to ensure data accuracy.
- Provide ad hoc and business growth reports using MS Excel and analytical tools.
3. Client Query & Stakeholder Management
- Address and resolve client queries promptly, ensuring a customer-first approach.
- Liaise with KYC agencies, Exchanges, Clearing Corporations, and regulators for timely query resolution.
- Coordinate with Customer Service teams to handle escalations.
- Collaborate with back-office vendors to resolve system-related issues.
4. Audit, Compliance & Governance
- Ensure compliance with SEBI, CDSL/NSDL, and other regulatory requirements.
- Manage Concurrent and Internal audits, ensuring zero non-compliance.
- Establish controls to mitigate operational risks and ensure adherence to company policies.
5. Automation & Technology
- Spearhead automation initiatives by leveraging unprocessed data for process improvements.
- Test new automation products pre- and post-production implementation.
- Collaborate with technology teams for back-office system enhancements.
6. Risk & RMS Monitoring
- Possess knowledge of RMS (Risk Management System) in trading software.
- Monitor clients daily risk positions and take corrective action where required.
- Head necessary processes on a regular basis in RMS, DP, and CRF functions.
Note: Additional responsibilities may be assigned based on organizational needs.
Qualifications
- Education: Graduate.
- Experience: 5+ years in Stock Broking & DP operations.
- Certifications (Mandatory):
- NISM-Series-III-A (Securities Intermediaries Compliance).
- NISM-Series-VI (Depository Operations).
- NISM-Series-VII (Securities Operations & Risk Management).
- Strong knowledge of Equity, F&O, Demat, and Broking industry.
- Proficiency in CDSL DP System.
- Advanced skills in MS Excel & MS Office tools.
- Strong analytical acumen and problem-solving skills.
- Proven experience in handling Concurrent/Internal audits.
- Excellent leadership, communication, and collaboration skills.
